Gestionar desviaciones

Nota:

Manage deviations and Conformance checking are only available for apps that are using a process model. Which means process apps that were created using the Discover process model or the Import BPMN model.

Crear una aplicación utilizando el modelo de proceso Descubrir o el modelo Importar BPM

Consulta Modelos de proceso y Trabajar con modelos de proceso Descubrir e Importar modelos BPMN para obtener más información.

Introducción

With Conformance checking you can determine whether the process complies with the Discover process model or the Import BPMN model. It enables you to detect deviations such as compliance issues, process enhancement opportunities, and discrepancies between the actual process and the reference process model.

In particular situations, not all the deviations that are detected by default using Conformance checking, should be marked as actual deviations. For example, if the detected deviation is not a real problem in the context of your actual business process, you may not want to focus on the deviation and hide it from the Conformance checking dashboard.

Managing deviations allows you to mark deviations as conforming. In this way, you can define that the deviations will not be taken into account in the calculations for the Conformance rate and the number of deviations, and also will not be visible in the Conformance checking dashboard. You can undo this at any time and set the deviation back to non-conforming.

Marking deviations as conforming

In the Conformance checking dashboard in the dashboard editor, select the Manage deviations button to open Manage deviations. The Manage deviations page is displayed, showing the deviations detected for your process. You must have edit permissions for the app to mark deviations as conforming.

Note: You must have Edit dashboards permission for the app to mark deviations as conforming.

La siguiente tabla describe los elementos.

Elemento	Descripción
Deviation	The name of the deviation.
Tipo de desviación	The deviation type. Refer to Conformance checking for a description of the deviation types.
Número de casos	El número total de casos.
Tiempo de procesamiento medio	El tiempo medio que se tarda en ejecutar el proceso de extremo a extremo.
Conforme	Option to mark a deviation as conforming.
Show on process graph	Displays a process graph in Conformance view showing all cases that are part of the deviation. Viewing this deviation on the process graph highlights the cases in which it occurs. Note that these cases may also contain other deviations, which will be displayed as well. Tip: Select a deviation from the drop-down list to view it on the process graph. This allows you to quickly switch between deviations.

Follow these steps to mark a deviation as conforming.

1. In the dashboard editor, select Conformance checking, to display the Conformance checking dashboard.

2. Select Manage deviations. The Manage deviations page displays.
3. Locate the deviation you want to set as conforming.

4. Enable the Conforming option in the for the deviation.

   The deviation is marked as conforming and a blue dot is displayed indicating that the conforming status for the deviation has changed.

Nota:

When you mark one or more deviations as conforming, a chart filter is created in the Conformance checking dashboard. When business users open the Conformance checking dashboard, the Deviations chart will only display the non-conforming deviations. Refer to Editing a chart for more information on Chart level filters.