Who should use Maestro

Maestro supports a wide range of users and stakeholders across the automation journey. From automation and AI leaders to process owners and IT executives, each group benefits from Maestro’s ability to model, orchestrate, and optimize complex workflows.

Maestro helps teams design, run, and improve cross-functional processes—bringing people, robots, and AI agents together in one flow. Pick what you need to do and jump in:

Design or improve a process

• You want to: map the steps, decisions, and handoffs.
• Use Maestro to: model in BPMN, validate the flow, and prepare it for execution.
• Start here: Modeling your process - BPMN primer.

Relevant to: Automation and AI leaders, Business process owners, Implementers.

Orchestrate work across agents, robots, and people

• You want to: orchestrate a hybrid workforce of AI agents, robots, and people, with clear handoffs and rules.
• Use Maestro to: configure service/user tasks, set rules, and publish.
• Start here: Process implementation.

Relevant to: Automation and AI leaders, Business process owners, IT leaders, Implementers.

Run day-to-day operations

• You want to: monitor instances, fix delays, and meet SLAs.
• Use Maestro to: track status, escalate, and resolve incidents.
• Start here: Process operations.

Relevant to: Business process owners, Operations, Automation and AI leaders, IT leaders.

Build task apps and dashboards

• You want to: give business teams a focused workspace.
• Use Maestro to: create role-based pages for triage, approvals, and KPIs.
• Start here: Process Apps (preview).

Relevant to: Business process owners, Implementers, Operations, Automation and AI leaders

Connect systems and data

• You want to: call external services or exchange messages.
• Use Maestro to: configure integrations, webhooks, and data mappings.
• Start here: Integrations.

Relevant to: IT leaders, Implementers, Automation and AI leaders.

Measure and alert

• You want to: see throughput, cycle time, breaches, and get notified.
• Use Maestro to: review performance trends, set alerts, and configure notifications.
• Start here: Process monitoring, Alerts and Notifications

Relevant to: Operations, Business process owners, Automation and AI leaders, IT leaders.

Analyze and optimize processes

• You want to: spot bottlenecks, check conformance, compare versions, and test “what-if” improvements.
• Use Maestro to: open the Optimize tab to review historical executions with a process graph, KPI history, and auto-detected inefficiencies; filter by date, status, or version to focus the view. From any insight card, jump into the Process Optimization app for conformance checking, version comparison, and simulation.
• Start here: Optimization view, then Process Optimization app in Process Mining.

Relevant to: Business process owners, Automation and AI leaders, Operations, Implementers.

Define business rules and guardrails

• You want to: separate decision logic from flow logic; change rules without redeploying.
• Use Maestro to: run DMN-based Business Rules from Orchestrator directly in your process.
• Start here: Business rules (Preview).

Relevant to: Business process owners, IT leaders, Automation and AI leaders, Implementers.

Test and publish safely

• You want to: debug, simulate, and roll out new versions with confidence.
• Use Maestro to: debug and simulate runs; publish/upgrade solutions in Orchestrator.
• Start here: Debugging, Simulating, and Publishing and upgrading agentic processes.

Relevant to: IT leaders, Automation and AI leaders, Implementers, Business process owners.

Automate document extraction and validation

• You want to: extract fields with DU, route a human validation, then continue automatically.
• Use Maestro to: run an RPA extractor, hand off to an Action App, branch on the result.
• Start here: Extracting and validating documents.

Relevant to: Implementers, Operations, Business process owners, Automation and AI leaders.