Alerts troubleshooting

システム メールが送信されない - SslHandshakeException

オフライン インストールの場合、システム メールが送信されず、エラー SslHandshakeException が発生するときには、そのマシンのポート 80 と 587 が両方とも開いていることを確認してください (シングルノード | マルチノード)。

Not receiving alerts for groups with SAML provisioning rule

Problem: Users do not receive configured alerts either in the user interface or via email when those alerts are configured for user groups with a SAML provisioning rule.

Solution: To resolve this issue, you can add affected users to the Administrators local group which allows them to receive alerts.

警告:

Adding users to the Administrators group grants them with elevated privileges. Endeavor to understand the implications of these privileges. Ensure users are conferred administrator rights responsibly, maintaining a balance between the need for alerts access and preserving system security.