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Studio User Guide
Last updated Mar 1, 2024

UiPathRemoteRuntime.exe is not running in the remote session

Possible causes for the UiPathRemoteRuntime.exe not running in the remote session are listed below.

UiPathRemoteRuntime.msi is not installed on the remote machine

Check if the UiPathRemoteRuntime.msi is installed on the remote machine.
The UiPathRemoteRuntime.msi installer can be downloaded from:

Virtual channels are blocked

Starting with Citrix Virtual Apps and Desktops 7 2109, all custom virtual channels are blocked by default. This prevents the UiPath Remote Runtime from working correctly.

You must white list the UiPath Virtual Channel. Follow the instructions from Virtual channels blocked by default to solve this issue.

UiPathRemoteRuntime.exe does not start in the remote session for your Windows user

Possible causes for the UiPathRemoteRuntime.exe not starting in the remote session for your Windows user are:
  • The UiPathRemoteRuntime.msi was recently installed and the machine wasn't restarted.
  • Your system administrator hasn't configured UiPathRemoteRuntime.exe to start for your Windows user. See more details in Task Scheduler.

Your remote connection might be going through multiple machine hops

If you've installed UiPathRemoteRuntime.msi on the target remote machine and everything is configured correctly, but you're still getting this error ("Cannot automate remote app: UiPathRemoteRuntime.exe is not running in the remote session"), your remote connection might be going through multiple machine hops.

To enable remote automation in this scenario, follow the configuration steps from Remote Runtime Architecture – Multiple RDP Connections.

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