ServiceNow

Connecting to ServiceNow

By default, OAuth 2.0 Authorization Code is used as the authentication type.

1. User credentials must have Read permissions to access listing metadata such as

   • sys_db_object (required for all data)
   • sys_glide_object (required for certain ServiceNow table metadata)
   • sys_dictionary (required to retrieve ServiceNow schema information).

   To enable this, you must elevate the user's role as follows:

   1. In the ServiceNow Admin console, select the account icon in the menu bar to open the user menu.

   2. Select the Elevate Roles option.

   3. Enable the security _admin box, and select Update.

   Important:

   The user also needs at least row-level permissions for accessing tables.

2. Configure the connection for ServiceNow. Check out ServiceNow authentication in the UiPath Integration Service guide for more information.

3. After successful authentication, go back to the Process Mining webpage and select your connection.

4. Select Next.

   The connection is established and the Extraction settings page is displayed.

5. If desired, change the extraction settings, or accept the defaults.

6. Select Next.

   The Extraction tables page is displayed, showing the tables that will be extracted from ServiceNow. By default, the required input tables defined for the app template are selected.

7. If desired, add additional tables for extraction or delete anay tables you want to exclude from the extraction.

8. Select Next.