- Release notes
- Getting started
- Integrations
- Working with process apps
- Working with dashboards and charts
- Working with process graphs
- Working with Discover process models and Import BPMN models
- Showing or hiding the menu
- Context information
- Export
- Filters
- Sending automation ideas to UiPath® Automation Hub
- Tags
- Due dates
- Compare
- Conformance checking
- Root cause analysis
- Simulating automation potential
- Starting a Task Mining project from Process Mining
- Triggering an automation from a process app
- Viewing Process data
- Creating apps
- Loading data
- Customizing process apps
- App templates
- Additional resources
Basic troubleshooting guide
The purpose of this Troubleshooting page is to serve as a knowledge base for common problems faced or questions asked when using Process Mining. It does not provide a complete list of all problems you may encounter, but is intended to provide guidance with the most common issues. If you encounter any issues that are not covered here, feel free to reach out to UiPath® Technical Support.
Possible cause
One or more input files you uploaded have an unexpected encoding.
Solution
Set the encoding to UTF-8 and set CR/LF end of line characters (Windows style).
You can change these settings in a file editor. For example in Notepad++.
1. Open the datasource file in Notepad++.
2. Go to Edit -> EOL Conversion and select Windows CR LF.
3. Go to Encoding and select Convert to UTF-8.
4. Save the file.
Possible cause
Incorrect or missing HTTPS certificate.
Solution
The HTTPS certificate used by the BLOB store must be valid in your browser. Check the error and make sure to get the appropriate certificates.
1. Go the Process Mining portal and press F12 to open the Developer tools.
Possible cause
There is an issue with CData Sync connecting to SQL Server.
Solution
-
Open SQL Server Configuration Manager.
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Check the TCP Port number.
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Check if TCP/IP is set to Enabled for the Port. See the illustration below for an example.