Notifications

You can receive notifications for a variety of events related to your Orchestrator activity, as well as for the folders you choose.

Notifications are managed from the Notifications section of your user preferences, which you can access in two ways:

• By clicking the icon with your initials, in the top right-hand corner of the navigation bar.
• By clicking the cog icon in the Notifications panel.

Once you subscribe to be alerted for the events or severity levels of your choice, notifications are displayed in the Notifications panel, which you can access by clicking the bell icon in the top right-hand corner of the navigation bar.

You can read more about this framework in My notifications and Managing notifications.

Notification permissions

General

To view notifications, you need the following permissions:

• View on Alerts at the tenant level
• View on the specific component in the folder for which you want to receive notifications

Note: Known issue

If an alert requires two permissions, those permissions must be granted via direct user-level assignment or via the same group. If they are granted via two separate groups, the alert is not sent.

If you choose to assign permissions via groups, these are the permission combinations that you need to grant to make sure that users receive alerts:

• For alerts covering tenant-scoped actions, grant the following permissions to the same group:
  • View on Alerts at the tenant level
  • View on the specific tenant-scoped component at the tenant level

  Example: The "Machine disconnected" alert requires View on Alerts and View on Machines at the tenant level, within the same group.

• For alerts covering folder-scoped actions, grant the following permissions to the same group:
  • View on Alerts at the tenant level
  • View on the specific folder-scoped component at the folder level

  Example: The "Job faulted" alert requires View on Alerts at the tenant level and View on Jobs at the folder level, within the same group.

Component-specific

This table lists the events that you can subscribe to, their corresponding severity level, and the permission required to receive each notification.

Event category	Event	Severity	Required permissions
Robots	Unattended robot is available	Info	View on Machines (tenant) View on Monitoring (folder)
	Unattended robot is unresponsive	Error	View on Machines (tenant) View on Monitoring (folder)
	Unattended robot is disconnected	Fatal	View on Machines (tenant) View on Monitoring (folder)
	Attended robot is unresponsive	Info	View on Users (tenant) View on Monitoring (folder)
	Attended robot is disconnected	Info	View on Users (tenant) View on Monitoring (folder)
Triggers	Trigger misfired	Error	View on Triggers
	Trigger automatically disabled	Fatal
	Trigger automatically disabled after job failures	Fatal
	Trigger failed to create jobs	Error
	Jobs number limit reached for process	Info
Connected Triggers	No connection found in order to create event trigger	Error	View on Connections
	Event trigger creation failed	Error
	Connected event trigger deletion failed	Error
Jobs	Job execution failed	Error	View on Jobs
	Jobs execution in pending	Error
	Job execution running timeout	Error
	Process retention error	Error
Queue Items	Transaction failed with application exception	Error	View on Transactions
	Transaction failed with business exception	Warn
	Reviewer assigned	Info
Queues	Queue SLA error	Error	View on Queues
	Queue retention error	Error
Process	Process notification	Info	View on Processes
	Process notification	Warn
	Process notification	Error
	Process notification	Fatal
	Process notification	Success
Folders	Folder delete succeeded	Success	View on Folders
	Folder delete failed	Error
	Folder migration succeeded	Success
	Folder migration failed	Error
Personal Workspaces	Personal workspaces enabled	Success	N/A
	Enabling personal workspaces failed	Error
	Finished exploring personal workspaces	Success
	Personal workspaces exploration failed	Error
	User started exploring your personal workspace	Error
	User finished exploring your personal workspace	Info
	Finished exploring your personal workspace	Info
	Personal workspace converted to folder	Info
	Personal workspace deleted	Info
Export	Export completed successfully	Success	N/A
	Export failed	Error
Test Automation	Automation test operation finished	Info	N/A
Serverless	Problem synchronizing VPN settings to Serverless Control Plane	Warn	View on Machines
	Failed to synchronize VPN settings with Secure Control Plane	Error
	Problem with machine and secrets synchronization	Warn
	Machine and secrets synchronization failed	Error
	Problem with machine synchronization to Serverless Control Plane	Warn
	Machine synchronization to Serverless Control Plane failed	Error
	Serverless VPN success events	Success
	Serverless VPN warning events	Warn
	Serverless VPN error events	Error
	Serverless VPN fatal events	Error
Cloud Robots	Cloud Robots pool events	Warn	View on Machines
	Cloud Robots virtual machine error events	Error
	Cloud Robots virtual machine information events	Info
	Cloud Robots images error events	Error
	Cloud Robots images information events	Info