communications-mining
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Communications Mining User Guide

Last updated Nov 27, 2024

Reviewing messages

User permissions required: ‘View Sources’ AND ‘Review and annotate’.

Overview

Reviewing unreviewed messages and accepting or rejecting the platform's predicted labels and general fields further trains the model and its accuracy.

You can review unreviewed messages in most of the training modes in Explore and in Discover:

  • Cluster (Discover)
  • Search (Discover & Explore)
  • Recent (Explore)
  • Shuffle mode (Explore)
  • Label mode (Explore)
  • Teach (Explore)
  • Low Confidence (Explore)

Make sure to apply all of the relevant labels in your taxonomy to each message. When you review a message, not only do you teach the model which labels apply, but also which labels don’t. If you don’t apply all relevant labels, you send a negative training signal to the model, which will affect its performance.

Unreviewed messages with labels predicted
docs image

The opacity of a label indicates the confidence of the platform's prediction of that label, with higher opacity indicating higher confidence.

Accepting or rejecting labels

Hovering your cursor over the label opens a modal showing the confidence with which the model has predicted the label and, if sentiment analysis is enabled, the net sentiment.

Accept/reject a label

  • Clicking on the label, or the sentiment indicator (if sentiment analysis is enabled) pins the label to the message, i.e. it confirms the model’s prediction of that label
  • If you want to change the sentiment of the predicted label, click the face image that appears when you hover over the message
  • If the prediction is wrong, add the correct one - this effectively dismisses the incorrect predictions

Accepting, rejecting, or changing the type of a general field

Hovering your cursor over the general field opens a modal showing the confidence with which the model has predicted the general field.

Accept/reject a general field

Accept/reject a general field

  • Clicking 'Confirm' on the general field (or clicking the hotkey - which is '1' to confirm a general field), pins the general field to the message, i.e. it confirms the model’s prediction of that label
  • Clicking the 'Dismiss' on the general field (or clicking the hotkey - which is '2' to dismiss a general field), tells the platform that the general field predicted is incorrect
A general field predicted as 'Cancellation Date', but should actually be 'Policy Start'

The button to change a general field type

Dropdown of general fields you can change the predicted general field to

  • Clicking the change general field button allows us to assign a different general field, if the general field predicted is incorrect
  • In the example above, clicking this button will display the other general fields in our dataset that we can assign
  • In this case, we can change the general field type from 'Cancellation Date' to 'Policy Start' on this dropdown, which will assign this general field

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