- Getting started
- Balance
- Clusters
- Concept drift
- Coverage
- Datasets
- General fields (previously entities)
- Labels (predictions, confidence levels, hierarchy, etc.)
- Models
- Streams
- Model Rating
- Projects
- Precision
- Recall
- Reviewed and unreviewed messages
- Sources
- Taxonomies
- Training
- True and false positive and negative predictions
- Validation
- Messages
- Administration
- Manage your account
- Maintenance
- Manage sources and datasets
- Understanding the data structure and permissions
- Create a data source in the GUI
- Uploading a CSV file into a source
- Create a new dataset
- Multilingual sources and datasets
- Enabling sentiment on a dataset
- Amend a dataset's settings
- Delete messages via the UI
- Delete a dataset
- Delete a source
- Export a dataset
- Using Exchange Integrations
- Preparing data for .CSV upload
- Model training and maintenance
- Understanding labels, general fields and metadata
- Label hierarchy and best practice
- Defining your taxonomy objectives
- Analytics vs. automation use cases
- Turning your objectives into labels
- Building your taxonomy structure
- Taxonomy design best practice
- Importing your taxonomy
- Overview of the model training process
- Generative Annotation (NEW)
- Understanding the status of your dataset
- Model training and annotating best practice
- Training with label sentiment analysis enabled
- Train
- Introduction to Refine
- Precision and recall explained
- Precision and recall
- How does Validation work?
- Understanding and improving model performance
- Why might a label have low average precision?
- Training using Check label and Missed label
- Training using Teach label (Refine)
- Training using Search (Refine)
- Understanding and increasing coverage
- Improving Balance and using Rebalance
- When to stop training your model
- Using general fields
- Generative extraction
- Using analytics and monitoring
- Automations and Communications Mining
- Licensing information
- FAQs and more
Manage your account
Learn about how to manage your account.
Once an Admin on Communications Mining™ has created a user profile for you, you will be able to access the platform by logging into Automation Cloud, and selecting the Communications Mining™ service from the left hand toolbar.
You do not need to enter a separate username or password for Communications Mining™ once you are signed into Automation Cloud, as you will be able to access the product via SSO.
The platform only supports modern browsers, such as Google Chrome, Firefox, Safari and Microsoft Edge. It is optimized to work best on the latest versions of these browsers, so keep your versions up to date.
For details on signing in to the platform for the first time (i.e. activating your account), see Getting set up as a Legacy user.
To access the platform as an existing user, navigate to your Communications Mining™ URL in your browser and select sign in at the top right of the page.
If you're using a machine and browser that you've previously signed into the platform on, you'll be directed to a login screen as shown below.
If you're already signed in, selecting 'Go to [company name].reinfer.io' will take you through to the datasets page. Navigating directly to the URL of [company name].reinfer.io will also do this.
If you're logged out but have signed in before, selecting the 'Go to [company name].reinfer.io' button will prompt you to enter the following:
- Username or email address
- Password - the password you created
- 2FA code - the 6-digit code generated for your account in the Google Authenticator app (see the official Google documentation for setup details)
After entering your details, select 'Sign in'.
This problem most commonly occurs when the clock on your device is out of sync. See the official Google documentation for troubleshooting instructions.
To sign out of the platform, select your username in the top right-hand corner of the page and then select 'Sign out' from the drop-down action menu.
If you have forgotten your password (or need to set up your 2FA again), you can reset your password from the login page.
Once you receive your email, as shown below, simply follow the link to create a new password.
Once you have set your new password (see Getting set up as a Legacy user for more details on this), you will also be asked to set up Google's two-factor authentication again for your account (see Getting set up as a Legacy user for more details on how to do this).
To avoid confusion, you should delete the existing entry in the Google Authenticator app before setting up the new one (as otherwise you would have 2 with the same name, and only one will work).
If you decide you want to change your password, you can do so on the My Account page in the Administration section of the platform.
Enter your current password in the 'Change Password' box, enter a new password below it, and then confirm the new password in the final box as shown below.
This password change process is only for non-Automation Cloud users. If you are an Automation Cloud user, you will be signing in to the platform via the Automation Cloud SSO and will not need to enter in a password to access the platform.
