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Communications Mining User Guide

Last updated Nov 27, 2024

Applying labels

User permissions required: ‘View Sources’ AND ‘Review and annotate’.

Apply a single label

  • Navigate to Discover or Explore
  • Click 'Add label +' or just '+' (for messages that have predictions) underneath the message to either select labels previously created within this taxonomy or use the text box to create new labels
  • Click enter or the tick icon to apply the label, or if sentiment analysis is enabled click either of the icons to apply the label with positive or negative sentiment docs image
Note:

The format for label structure should be one of the following:

  1. [Standalone Parent / Root Label]
  2. [Parent / Root Label] > [Leaf Label]
  3. [Parent / Root Label] > [Branch Label] > [Leaf Label]

We do not recommend having more than three levels in a label hierarchy, as it becomes increasingly complex for users to train. In certain cases, this might be required, but it should not be considered best practice.

Apply labels in bulk

Applying labels to groups of messages can massively speed up the annotating process:

  • Navigate to Discover – you can use either the cluster functionality or search
  • Use the button to either select previously created labels or use the text box to create new labels docs image
  • Add as many labels as necessary to fully annotate the messages
  • When you have fully annotated the messages double click to apply these labels to the messages you have selected docs image
  • Please Note: all messages will automatically be selected, clicking the toggle button on the bottom right-hand corner of a message will de-select it

Next to the button are three other buttons:

docs image- Hide the labels currently applied to the messages shown
docs image- Invert your selection so selected messages become de-selected and vice versa
docs image- De-select or select all messages

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