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Communications Mining User Guide
Last updated Nov 27, 2024

Discover


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Using Discover is typically the first step in the training process. This is where the platform uses unsupervised learning to read and interpret all of your data and displays 30 different clusters of messages that it believes share similar themes, concepts or intents. Unsupervised learning means that no human input is required to create these clusters, the platform does this automatically and independently when the dataset is created.

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