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Communications Mining User Guide
Last updated Nov 7, 2024

Overview

Clusters

You can begin building your taxonomy by reviewing and annotating the data presented in these clusters. This feature makes training the model easier and faster to begin with, as it finds natural groups of messages that can share labels, and allows you to annotate multiple messages at once (as well as adding labels to individual messages as required).

Example cluster in Discover from an insurance underwriting dataset

Alternative search terms

Discover can also be used to search for messages containing key words or phrases, which can be useful if you know a relevant common term or expression that has not appeared in any of the clusters, but would indicate that a certain label should apply.

Discover stays useful

After a significant amount of training has been completed or an influx of new data, Discover will search for new clusters to present to you, and in this way, it acts as a useful way for you to continue finding interesting things within your data. This is particularly true if you have a live data integration set up, as new messages will continually be added to the dataset and may contain new intents and concepts.

  • Clusters
  • Alternative search terms
  • Discover stays useful

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