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Communications Mining User Guide
Last updated Nov 7, 2024

Overview

What is Generative Extraction (GenEx)

Generative Extraction (GenEx) is an innovative new feature for UiPath® Communications Mining that leverages Generative AI to understand the complex relationships between multiple requests and the data points required to process them.​

An email can contain multiple requests, with each one requiring multiple fields extracted to enable automation. Automating this end-to-end requires more than just correctly extracting the field itself, but also an understanding of how each of these elements are related to one another. GenEx significantly advances the scope of what’s possible for communications-based automation.

Generative Extraction leverages the very latest in NLP capabilities, and also provides the necessary guardrails required by enterprises to implement complex communication-based automations for business processes.​

More complex processes and communications containing multiple different requests can now also be prime candidates for automation.

For some use cases, extractions can be generated with no training, and can further be fine-tuned with little training data.​



End-to-end process of using Generative Extraction

The following steps describe the end-to-end process of validating extractions. Each step is covered in more details in the subsequent sections.

  1. Define your extraction schema.
    • Identify what processes (i.e., labels) you’re looking to automate, and the data points (i.e. fields) that need to be captured to enable automation.​
    • Create the corresponding extraction schema​.
  2. Generate extractions. ​Generating extractions enables you to significantly speed up the process of finding and relating data. For some use cases, the platform does not require training examples to generate its extractions.
    • Use the platform’s generative capabilities to create your initial extractions​.
  3. Validate and correct extractions​.
    • Review the platform’s extractions and accept them if they’re accurate or correct them if they are not.
    • The platform is flexible and easy, and you can add new extraction schemas at any point in the training process.
  4. Review the validation for extractions.​
    • Verify how well your extractions are performing (via Validation)​.
    • Determine if your extractions are at a performance level suitable for your use case​.

How Generative Extraction works

The following diagram illustrates how Generative Extraction works at a high-level. You can check the relation between labels, extractions, and the corresponding fields required to automate a process end-to-end.​



Note: GenEx enables automation for complex processes requiring an understanding of the relationships between concepts and data points. The extractions are generated after you trained the appropriate labels. If you need additional details on how GenEx works, check Appendix A.

Generative extraction workflow

  • When setting up your extraction schema, you need to decide what processes (i.e. labels) you want to automate. ​
  • For the platform to understand the relationship between the process, and what data points need to be extracted, the platform prompts you to provide the appropriate data points. ​The Configuring Fields section goes into more detail on best practices, and how this specifically works.

In the example below, the requestor is asking about two different topics in the same message, with each request calling for different data points for extraction and action.



What happened to entities

Note: If you have not previously set up any entities, skip this section and move on to the next part of this guide.

General Field configurations

  • If you have previously worked with entities in Communications Mining, as of 2024.4, all your existing entities automatically transition to general fields.
  • All the existing settings on your entities migrate over to the respective settings for the corresponding general field​.
  • If you have any general fields that you want to switch over to extraction fields, you need to re-create those fields as extraction fields, and apply the appropriate amount of training examples (if applicable).
  • Field types have the same names and configurations as the old entities previously set up. These are mapped over using the api-name​.

Impact on automations

  • If you have any existing automations that use previous entities, these automations will not be impacted.
  • Automating processes using Generative Extraction is slightly different from how processes were previously automated using entities. Check the Automating with GenEx section of this guide for more details.


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