AI features and model routing

Some UiPath services use AI-powered capabilities delivered through third-party large language models (LLMs), including the GPT family (via Azure OpenAI Service), Gemini models (via Google Vertex AI), and Claude models (via Amazon Bedrock).

These models are hosted in specific regions. When an LLM endpoint is not available in the same region as your UiPath organization or tenant, data is temporarily routed to a region with an available model endpoint.

UiPath does not control the geographic availability of third-party LLMs. However, once a third-party provider makes a new model region available, UiPath investigates and works toward supporting that region for its AI-powered features, while continuing to define only the routing behavior.

How data is processed

When you use an AI feature, the data path depends on three separate regions:

Region types	Description	Who controls it
Organization region	The region where your UiPath organization is provisioned. The organization region is considered for services enabled at the organizational level, that inherit the organization region (for example, Apps, Automation Ops, and Studio Web).	You choose the organization region when you create the organization. An organization region is not visible in the UI.
Tenant region	The region where a tenant-level service (for example, Orchestrator, Test Manager, or Agents) is hosted and processes data.	You choose the tenant region when you create the tenant. A tenant’s region is visible in the UI, from the tenant dropdown.
LLM processing region	The region where the third-party model actually runs.	Determined by the third-party LLM provider, which defines where an LLM endpoint is available. If an endpoint is not available in the organization or tenant region, UiPath may temporarily route the request to another supported region. When a new LLM region becomes available, UiPath evaluates and works toward supporting it, while continuing to define only the routing behavior.

These regions can differ. While your UiPath data remains in your selected organization or tenant region, data used when working with AI features may be temporarily routed to another region for model processing if no local LLM endpoint exists.

AI features residency

Check the following definitions to understand the residency scopes used when working with UiPath’s AI features:

• Organization region: The geographic region you select when creating your UiPath organization. This determines where your organization data is stored, including the data for services that inherit the organization region. Such services are marked as Organization-level in the Global cloud regions table.

• Tenant region: The region where a tenant is hosted and where its services (for example, Orchestrator, Test Manager, or Agents) operate. Services that inherit the tenant region are marked as Tenant-level in the Global cloud regions table.

• Service region: The region where a specific service within an organization or tenant runs. In most cases, all services in a tenant follow the tenant region, but some follow the organization region. The data residency of a service is marked in the Global cloud regions table as either inheriting the organization region or tenant region, along with its availability across cloud regions.

• LLM model endpoint region: The region where the third-party large language model (LLM) executes data processing. The availability of LLM regions is determined by the third-party provider (for example, Azure OpenAI, Google Gemini, or Anthropic Claude). UiPath defines routing rules only when a model is unavailable in the selected tenant or organization region.

AI residency example

The following example shows how data is handled across regions when using UiPath services that include AI features. It highlights the different residency scopes involved, and explains how data is processed.

Scenario	Description
Organization region	European Union (EU)
Tenant region	EU
Services used	Organization-level: Studio Web design-time experience (uses AI features powered by Azure OpenAI models) Tenant-level: Test Manager (uses AI features with Anthropic Claude as the selected model)
Model availability	Organization-level: Azure OpenAI model endpoint available in EU for Studio Web. Tenant-level: Anthropic Claude model endpoint available in EU for Test Manager.
LLM processing region	The LLM processing region is the same as the organization and tenant region: EU. All data is hosted and processed in the same region.

Note: If the organization or tenant is located in a region where a third-party provider does not offer an LLM endpoint, the request is routed to a region where an endpoint is available. Once the model response is returned, all further data processing continues within the organization’s or tenant’s region.

Model availability and routing

The availability of a model endpoint in a given region is determined by the third-party model provider. UiPath only defines the region to which data is routed temporarily.

Note: UiPath does not store data in the routed region.

Check the following table for the endpoint availability and model routing rules specific for each service:

• AU - Australia
• CA - Canada
• CH - Switzerland
• EU - European Union
• IN - India
• JA - Japan
• SI - Singapore
• UAE - United Arab Emirates
• UK - United Kingdom
• US - United States

Table 1. AI features and model routing for each service

Service	Model type and version	Endpoint region availability	Routing behavior	Notes
Apps	Azure OpenAI	CA, EU, US	For the AU, IN, and SI regions, data is re-routed to EU.	N/A
Agents	GPT 4o-x	EU, JA, US	For the AU, CA, and SI region, data is re-routed to he US endpoint For the IN and UK regions, data is re-routed to the European Union endpoint.	N/A
Agents	GPT 4.1x	AU, CA, EU, IN, JA, SI, UK, US	Routed to the closest supported region.	N/A
Agents	GPT 5 and GPT 5 mini (Preview)	EU, US	For the AU, CA, JA, and SI regions, data is re-routed to the US endpoint. For the IN and UK regions, data is re-routed to the EU endpoint.	N/A
Agents	Claude 3.5/3.7	Claude 3.5 Sonnet v1: AU, EU, JA, US. Claude 3.5 Sonnet v2: US. Claude 3.7 Sonnet: US.	For the AU, CA, Si, IN, and UK regions, data is re-routed to the United States endpoint.	N/A
Agents	Gemini 2.5 Flash, Gemini 2.5 Pro	EU, US	Routed to the closest supported region.	N/A
Autopilot	Azure OpenAI (gpt-4o-mini-2024-07-18 and gpt4o-2024-08-06)	EU, JA, US (Autopilot for Developers),AU, CA, EU, IN, JA, UK, US (Autopilot for Testers)	For the CA region, data is re-routed to US. (Autopilot for Developers) For the UK region, data is re-routed to EU. (Autopilot for Developers) For the SI, IN, and AU regions, data is re-routed to JA. (Autopilot for Developers) For the SI region, data is re-routed to JA. (Autopilot for Testers)	N/A
Autopilot	Google Gemini (gemini-2.0-flash-001 and gemini-2.5-flash)	EU, US	For the CA region, data is re-routed to the US. For the AU, IN, JA, SI, and UK regions, data is re-routed to EU.	N/A
Autopilot	Anthropic Claude (claude-3-7-sonnet-20250219-v1:0)	EU, US	For the CA region, data is re-routed to US. For the JA, AU, UK, IN, and SI regions, data is re-routed to EU.	N/A
Autopilot for Everyone (fast model)	GPT-4o-mini-2024-07-18 (Azure OpenAI)	AU, CA, EU, IN, JA, SI, UK, US	For SI, IN, UK, data is re-routed to EU. For AU data is re-routed to JA. For CA data is re-routed to US. For EU data stays in EU. For JA data stays in JA. For US data stays in US.	Autopilot for Everyone uses GPT-4o-mini as its fast model for smaller tasks. Autopilot for Everyone stores customer data in Orchestrator tenant region. Autopilot for Everyone backend service (data transit only) is deployed for the following regions: EU, JA, US, and US delayed.
Autopilot for Everyone	Gemini-2.0-flash-001 (Google Gemini)	EU, US	For EU, data stays in EU. For US, data stays in US.	Autopilot for Everyone stores customer data in Orchestrator tenant region. Autopilot for Everyone backend service (data transit only) is deployed for the following regions: EU, JA, US, and US delayed.
Autopilot for Everyone (for versions 2025.4.1 or older)	Claude-3-5-sonnet-20240620-v1:0 (Anthropic)	AU, CA, EU, IN, JA, SI, UK, US	For AU, CA, IN, SI, UK, US, data is re-routed to US. For EU, data stays in EU. For JA, data stays in JA.	Autopilot for Everyone stores customer data in Orchestrator tenant region. Autopilot for Everyone backend service (data transit only) is deployed for the following regions: EU, JA, US, and US delayed.
Autopilot for Everyone (for versions 2025.7.1 or newer)	Claude-3-7-sonnet-20250219-v1:0 (Anthropic)	AU, CA, EU, IN, SI, UK, US	For AU, CA, IN, SI, US, data is re-routed to US. For UK, data is re-routed to EU. For EU, data stays in EU. Not available in JA, routed to Claude-3-5-sonnet-20240620-v1:0	Autopilot for Everyone stores customer data in Orchestrator tenant region. Autopilot for Everyone backend service (data transit only) is deployed for the following regions: EU, JA, US, and US delayed.
Autopilot for Everyone integrations: Microsoft Teams plug-in Slack plug-in Microsoft Copilot plug-in	GPT-4o-2024-11-20 (Azure OpenAI)	AU, CA, EU, IN, JA, SI, UK, US	For SI data is re-routed to EU. For IN data stays in IN. For UK data stays in UK. For AU data stays in AU. For CA data stays in CA. For EU data stays in EU. For JA data stays in JA. For US data stays in US.	Only the Autopilot Teams, Slack, and Microsoft Copilot plug-ins use GPT-4o as their model. Autopilot for Everyone stores customer data in Orchestrator tenant region. Autopilot for Everyone backend service (data transit only) is deployed for the following regions: EU, JA, US, and US delayed.
Context Grounding	Gemini	EU, US	Routed to the closest supported region.	N/A
	Embeddings	EU, US, JA, CA, AU, SI, IN, UK	Routed to the closest supported region.	N/A
Data Fabric	Azure OpenAI	EU, JA, US	For AU, CA, IN, SI, UK regions, data is re-routed to EU.	N/A
Document Understanding	Azure OpenAI	AU, CA, EU, EU (delayed), IN, JA, UK, CH, US, US (delayed)	For generative AI features (Extract Document Data and Classify Document activities and Document Manager pre-labelling and annotation and validation features) in the SI, and UAE region, data is re-routed to EU. When using the Extract Document Data and Classify Document IOCR activities (released before October 24, 2024) and the ApplyAutoValidation feature in the IOCR DataExtractionScope activity, your data will transit EU. For activity versions released before October 24, 2024, data saving also takes place in EU. For newer versions of these activities, there is no data saved outside SI.	The generative model is deployed the same way as our specialized pre-trained models, hence, the same data privacy applies.
GenAI Activities	GPT 4o-x	EU, JA, US	For the AU, CA, and SI region, data is re-routed to he US endpoint For the IN and UK regions, data is re-routed to the European Union endpoint.	N/A
GenAI Activities	GPT 4.1x	AU, CA, EU, IN, JA, SI, UK, US	Routed to the closest supported region.	N/A
GenAI Activities	GPT 5 and GPT 5 mini (Preview)	EU, US	For the AU, CA, JA, and SI regions, data is re-routed to the US endpoint. For the IN and UK regions, data is re-routed to the EU endpoint.	N/A
GenAI Activities	Claude 3.5/3.7	Claude 3.5 Sonnet v1: AU, EU, JA, US. Claude 3.5 Sonnet v2: US. Claude 3.7 Sonnet: US.	For the AU, CA, Si, IN, and UK regions, data is re-routed to the United States endpoint.	N/A
GenAI Activities	Gemini 2.5 Flash, Gemini 2.5 Pro	EU, US	Routed to the closest supported region.	N/A
Healing Agent	Gemini 2.5 Flash	EU, US, JA	For the AU, JA, IN and SI regions, data is re-routed to the JA endpoint. For the EU and UK regions, data is re-routed to the EU endpoint. For the US and CA regions, data is re-routed to the US endpoint.	N/A
IXP - Communications Mining	Azure OpenAI	AU, CA, EU, EU (delayed), US, US (delayed)	For SI, data is re-routed to EU.	N/A
IXP - Unstructured and complex documents	Azure OpenAI	AU, CA, EU, JP, US, US (delayed)	N/A	N/A
	Gemini	AU, CA, EU, JP, US	N/A	N/A
ScreenPlay	Anthropic anthropic.claude-sonnet-4-5-20250929-v1:0	EU, US	For the JA, CA, AU, SI and IN regions, data is re-routed to the US endpoint. For the UK region, data is re-routed to the EU endpoint.	N/A
	Google gemini-2.5-flash	EU, US, JA	For the CA region, data is re-routed to the US endpoint. For the UK region, data is re-routed to the EU endpoint. For the AU, SI and IN regions, data is re-routed to the JA endpoint.
	OpenAI gpt-4.1-mini-2025-04-14 gpt-4.1-2025-04-14 gpt-5-2025-08-07 gpt-5-mini-2025-08-07	EU, US	For the UK, SI and IN regions, data is re-routed to the EU endpoint. For the JA, CA and AU regions, data is re-routed to the US endpoint.	N/A
	computer-use-preview-2025-03-11	EU	For the US, JA, CA, AU, SI, IN and UK regions, data is re-routed to the EU endpoint.	All other regions re-route to EU.
Studio Web	Azure OpenAI	AU, EU, EU (delayed), US, US (delayed)	For the CA, IN, UK, SI regions, data is re-routed to EU.	N/A
Task Mining	Azure OpenAI (ChatGPT-4o)	AU, CA, EU, IN, JA, SI, UK, US	For SI, data is re-routed to the EU.	N/A
Test Manager	Azure OpenAI	EU, US, JA	For CA, JA, AU regions, data is re-routed to US. For UK region, data is re-routed to EU. For SI, IN, AU regions, data is re-routed to JA.	N/A
Test Manager	Google Gemini	EU, US	For CA, JA, AU regions, data is re-routed to US. For UK, IN, SI regions, data is re-routed to EU.	N/A
Test Manager	Anthropic Claude	EU, US	For CA, JA, AU regions, data is re-routed to US. For UK, IN, SI regions, data is re-routed to EU.	N/A