Data residency

Automation Cloud™ is deployed across various global regions for optimal coverage for our diverse worldwide customer base. As our cloud infrastructure expands, we can better meet global needs for data sovereignty while maintaining high availability and low latency, providing a robust foundation for cloud deployment.

Determining regions for cloud organizations and tenants depends on licensing plans and regional preferences. This documentation aims to show where your business data is stored globally.

Organization and tenant services data

Automation Cloud organization data includes critical information such as user identity, metadata, and license details. Each Automation Cloud organization is assigned a unique hosting region based on licensing plans and regions selected by admins.

Each cloud organization has a single region, and enterprise customers have multi-regionality options for their organizations' tenants.

Data residency for cloud organizations

Community

Data for cloud organizations created using community plan is stored in community data centers in the European Union.

Free

Data for cloud organizations created using free plan is stored in community data centers in the European Union.

Pro trial

Data for cloud organizations created using pro trial plan is stored in the region selected during creation.

Pro

Customers on pro plans inherit the organization region. If your organization was created using a non-commercial community or free plan, the data is hosted in the European Union.

Enterprise

Customers on enterprise plans inherit the organization region. If your organization was created using a non-commercial community or free plan, the data is hosted in the European Union. If you are interested in upgrading your plan, contact a sales expert.

Data residency for cloud tenants

Community

A single cloud tenant is provisioned by default for a cloud organization created using community. Data for this tenant is stored in community scale unit in the European Union.

Free

A single cloud tenant is provisioned by default for a cloud organization created using free. Data for this tenant is stored in community scale unit in the European Union.

Pro trial

Customers using pro trial are offered up to three cloud tenants. These tenants are automatically created in the same region as the cloud organization region selected during sign-up.

Pro

Customers on pro plans will inherit the tenant(s) region(s).

• If your organization was created using community plan, tenant data is hosted in the European Union.

• If your organization was created using free plan, tenant data is hosted in the European Union.

• If your organization was created using pro trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.

• For newly created tenants, the data is stored in the same region as the cloud organization region selected during sign up.

Enterprise

Customers on enterprise plans will inherit tenant(s) region(s).

• If your organization was created using community plan, tenant data is hosted in the European Union.

• If your organization was created using free plan, tenant data is hosted in the European Union.

• If your organization was created using pro trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.

• For newly created tenants, the data is stored in the region chosen by admins during creation.

Establishing the region for newly created cloud tenants has no effect on already-created cloud tenants in your organization. Customers using enterprise plans can request changes to regions elections they made in the past for their cloud organization or their tenants. You can contact support to request to schedule the data move to a different region.

Note:

In cases where enterprise customers do not explicitly make region elections for their organizations or default tenants, we proactively move the customer data (from the organization and tenant services) to the corresponding scale units, to ensure the cloud services are deployed in optimal regions worldwide. We use predefined rules to determine region selection. However, in certain situations, our rules might default services to enterprise scale units in the European Union, if a more suitable location was not identified.

Resources

• Licensing plans

• Managing organization settings

• Managing tenant settings

Data residency for Automation Cloud organization and tenants	Community	Free	Pro trial	Pro	Enterprise
Cloud organization regions	European Union only	European Union only	1 chosen region	Inherited	Inherited (can be changed)
Tenant regions	European Union only	European Union only	1 chosen region	1 inherited region	Inherited for Default Tenant (can be changed) Note: Multiple regions are available for new tenants.
Max. number of tenants	1	1	3	3	As needed

Note:

Community and free plans are for non-commercial use only. If you want to test Automation Cloud before buying a license, start with a pro trial plan.

Global cloud regions

We aim to store your cloud data in the optimal region, which is the region that provides the best performance, decreased network latency, and data locality. However, your data can be hosted across different regions, depending on the services you have active in your organization and tenant, and their availability in your region, as detailed in the table below.

Legend:

- Available

- Not available

Service	European Union	United States	Japan	Canada	Australia	Singapore	United Kingdom	India
Action Center (Actions and Processes)
AI Center
AI Computer Vision 3
Apps 1
Automation Cloud portal 2
Automation Hub
Automation Ops 1
Communications Mining						4
Data Service
Document Understanding						5
Insights
Integration Service
Orchestrator (including ACR - VM and ACR - Serverless)
Process Mining
Studio Web 1
Task Mining
Test Manager						6

¹ Organization-level service that is provisioned in the organization region, not in the tenant region.

² The portal includes the home page, all pages under Admin, and the Resource center (Help) page.

³ Design-time data is centralized in the European Union and in the United States of America, no matter the region of origin.

The service is available worldwide and it can be accessed from any location around the world. For more details, check the Public endpoints page.

In the case of a regional Azure failure, to ensure continued service operation for our customers, global AI Computer Vision traffic (using the cv.uipath.com endpoint) may be temporarily failed over/redirected to another Azure data center location. The redirection will happen in the same geography, if possible (for example, traffic usually served by the North Europe Azure data center will be redirected to West Europe, if possible, in case of a regional failure in North Europe). In case redirection in the same geography is not possible (examples include, but are not limited to: insufficient GPU availability in Azure or disasters affecting both the primary and secondary regions in a geography), traffic may be redirected to another geography. The redirection will happen for a limited time, until the regional failure has stopped and the service has stabilized.

The traffic using the region specific endpoints, documented in the Public endpoints page, will not be redirected during such failures, and therefore may face degraded SLA or interruption of service during such regional failures.

⁴ The optional features in Communications Mining, which rely on Azure OpenAI Services, currently use an Azure endpoint located in the European Union to provide these features in Singapore.

⁵ Data for generative AI features (Extract Document Data and Classify Document activities and Document Manager pre-labeling and annotation and validation features) are transiting the European Union to provide them in Singapore. There is no data saved outside Singapore. The generative model is deployed the same way as our specialized pre-trained models, hence, the same data privacy applies.

⁶ The Test Manager AI-powered features, provided by Autopilot^TM, which rely on Azure OpenAI Services, currently use an Azure endpoint located in the European Union to provide these features in Singapore.

Safe deployment practices

We consistently deploy new releases every two weeks for cloud products and services, adhering to the company's safe and secure deployment practices. Initial deployment is made available to community users where applicable, and later to enterprise customers within a one hour to 14-day window post community deployment.

Delayed ring deployments

Automation Cloud™ is available in cloud scale units in the United States and the European Union with delayed deployments.

To ensure GxP regulatory compliance in life sciences, UiPath® offers Advanced Platform SKU customers the option of a delayed update scale unit for their Automation Cloud setup. Typically, customers utilize a standard scale unit for testing (in any of the Automation Cloud standard regions), alongside a second organization on a delayed update scale unit for production. Automation Cloud is available to customers in a delayed update scale unit accessible in the United States, and a second one in the European Union is available to enterprise customers.

Each Automation Cloud release reaches delayed update scale units at least 14 days after standard scale units, enabling customers to complete an evaluation before the update is released in the delayed scale unit.

Further details regarding delayed update scale units are available in Delayed update organizations.