Data residency

Automation Cloud™ is deployed across various global regions for optimal coverage for our diverse worldwide customer base. As our cloud infrastructure expands, we can better meet global needs for data sovereignty while maintaining high availability and low latency, providing a robust foundation for cloud deployment.

Determining regions for cloud organizations and tenants depends on licensing plans and regional preferences. This documentation aims to show where your business data is stored globally.

Organization and tenant services data

Automation Cloud organization data includes critical information such as user identity, metadata, and license details. Each Automation Cloud organization is assigned a unique hosting region based on licensing plans and regional preferences selected by admins during creation.

Each cloud organization has a single region, and Enterprise customers have multi-regionality options for their organizations' tenants.

Data residency for cloud organizations

Community

Data for cloud organizations created using community plan is stored in community data centers in the European Union.

Free

Data for cloud organizations created using free plan is stored in community data centers in the European Union.

Pro trial

Data for cloud organizations created using pro trial plan is stored in the region selected during creation.

Pro

Data for cloud organizations created using pro plans is stored in the region selected during creation.

Enterprise

Customers on enterprise plans inherit the organization region. If your organization was created using free plan, the data is hosted in the European Union. If you are interested in upgrading your plan, contact a sales expert.

Data residency for cloud tenants

Community

A single cloud tenant is provisioned by default for a cloud organization created using community. Data for this tenant is stored in community region in the European Union.

Free

A single cloud tenant is provisioned by default for a cloud organization created using free. Data for this tenant is stored in community region in the European Union.

Pro trial

Customers using pro trial are offered up to three cloud tenants. These tenants are automatically created in the same region as the cloud organization region selected during sign-up.

Pro

Customers on pro plans will inherit the tenant(s) region(s) already created.

• If your organization was created using community plan, tenant data is hosted in the European Union.

• If your organization was created using free plan, tenant data is hosted in the European Union.

• If your organization was created using pro trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.

• For newly created tenants, the data is stored in the same region as the cloud organization region selected during sign up.

Enterprise

Customers on enterprise plans will inherit tenant(s) region(s) already created.

• If your organization was created using community plan, tenant data is hosted in the European Union.

• If your organization was created using free plan, tenant data is hosted in the European Union.

• If your organization was created using pro trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.

• For newly created tenants, the data is stored in the region chosen by admins during creation.

Establishing the region for newly created cloud tenants has no effect on already-created cloud tenants in your organization. Customers using Enterprise plans can request changes to regions elections they made in the past for their cloud organization or their tenants. You can contact support to request to schedule the data move to a different region.

Note:

In cases where Enterprise customers do not explicitly make region elections for their organizations or default tenants, we proactively move the customer data (from the organization and tenant services) to the corresponding scale units, to ensure the cloud services are deployed in optimal regions worldwide. We use predefined rules to determine region selection. However, in certain situations, our rules might default services to Enterprise scale units in the European Union, if a more suitable location was not identified.

Resources

• Licensing plans

• Managing organization settings

• Managing tenant settings

Data residency for Automation Cloud organization and tenants	Community	Free	Pro trial	Pro	Enterprise
Cloud organization regions	European Union only	European Union only	1 chosen region	Inherited (can be changed)	Inherited (can be changed)
Tenant regions	European Union only	European Union only	1 chosen region	1 inherited region (can be changed)	Inherited for Default Tenant (can be changed) Note: Multiple regions are available for new tenants.
Max. number of tenants	1	1	3	3	As needed

Global cloud regions

We aim to store your cloud data in the optimal region, which is the region that provides the best performance, decreased network latency, and data locality. However, your data can be hosted across different regions, depending on the services you have active in your organization and tenant, and their availability in your region, as detailed in the table below.

Legend:

- Available

- Not available

Service	European Union	United States	Japan	Canada	Australia	Singapore	United Kingdom	India
Action Center (Actions and Processes)
AI Center
AI Computer Vision 3
Apps 1
Automation Cloud portal 2
Automation Hub
Automation Ops 1
Communications Mining						4
Data Service
Document Understanding						5
Insights
Integration Service
Orchestrator (including ACR - VM and ACR - Serverless)
Process Mining
Studio Web 1
Task Mining
Test Manager

¹ Organization-level service that is provisioned in the organization region, not in the tenant region.

² The portal includes the home page, all pages under Admin, and the Resource center (Help) page.

³ Design-time data is centralized in our West Europe cloud scale unit, no matter the region of origin.

⁴ The optional features in Communications Mining, which rely on Azure OpenAI Services, currently use an Azure endpoint located in the European Union to provide these features in Singapore.

⁵ Data for generative AI features (Extract Document Data and Classify Document activities and Data Manager Pre-labeling and Annotation and Validation features) is hosted in the European Union to provide these features in Singapore. The generative model is deployed the same way as our specialized pretrained models, hence, the same data privacy applies.

Safe deployment practices

We adhere to safe deployment practices (SDP) by rolling out new releases for our cloud services and gradually introducing changes to our code. This way, we can balance the release’s exposure with its proven performance. Once a release has proven itself in production, it becomes available to tiers of broader audiences until everyone is using it. Initially, these releases are accessible to Community deployments, with Enterprise deployments gaining access later.