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- Getting started
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- Troubleshooting
- About troubleshooting
- Alerts troubleshooting
- General troubleshooting
- Migrating to Automation Cloud
Alerts troubleshooting

Automation Cloud admin guide
Last updated Feb 5, 2025
Alerts troubleshooting
Problem: Users do not receive configured alerts either in the user interface or via email when those alerts are configured for user groups with a SAML provisioning rule.
Solution: To resolve this issue, you can add affected users to the Administrators local group which allows them to receive alerts.
Warning:
Adding users to the Administrators group grants them with elevated privileges. Endeavor to understand the implications of these privileges. Ensure users are conferred administrator rights responsibly, maintaining a balance between the need for alerts access and preserving system security.