- Getting started
- Data security and compliance
- Organizations
- Authentication and security
- Licensing
- Tenants and services
- Accounts and roles
- External applications
- Notifications
- Logging
- Troubleshooting
- Migrating to Automation Cloud™
Upgrading and downgrading licenses
This page describes how to upgrade from your current licensing plan to a more comprehensive plan, as well as what happens when your license expires and it is downgraded.
Back on the Licenses page, next to the page title, the license plan changes from Community Plan or Free Plan to Pro Trial.
To upgrade to the Pro plan, you can purchase licenses online, directly from Automation Cloud.
As soon as the initial payment completes, you are upgraded to the Pro plan and have access to the included premium features.
To upgrade to the Enterprise plan, you must contact Sales to negotiate a custom license bundle for your Enterprise plan.
You must provide your Support ID for the request.
When your license expires, your organization is automatically downgraded to the Free licensing plan, with limited capabilities.
When your Pro Trial, Pro, or Enterprise license expires, you are automatically downgraded to the Free licensing plan and the following changes take place in your organization:
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If you had more than one tenant, all tenants and their services are disabled.
You can enable one of your tenants to use and after that you cannot enable any of the other ones. See Enabling tenants for instructions.
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Your license quantities are reduced to those that are included in the Free plan, and a license overallocation message is displayed.
You need to adjust the user and service licenses that you have allocated to only use what is available.
- Your plan benefits return to the ones for the Free plan. Any extra benefits you had from the superior plan are revoked.
For more information about the differences between plans, see Plans comparison.