Process details

Introduction

The View chart details button on a chart enables you to analyze sales order items and/or sales order item events on the lowest level by going to the Process details dashboard.

Process setails - Sales order items

The Process details - Sales order items dashboard displays a list of all sales order items within a selected period and their properties.

Each row represents a sales order item related to a certain sales order.

See the illustration below.

Selecting display columns

Follow these steps to change the visible columns.

1. Click on to display the list of columns.
2. Select the columns you want to display in the selected Process details dashboard.

Note: the Sales order item ID,Activity, and Event end columns cannot be hidden.

See the illustration below.

You can click on Reset to reset the visible columns to the default selection.

Process Details - Sales order item end to end events

The Process details - Sales order item end to end events dashboard displays a list of all events, within a selected period, and their properties. Each row represents an event related to a sales order item. See the illustration below.

Viewing Case details

The in front of a row enables you to view the details of a selected sales order item. See the illustration below for an example.

The KPIs displayed on top of the Case details page are the same as the columns selected in the parent Process details page. The in front of a row enables you to view the details of a selected case.