Process details

Introduction

The View chart details button on a chart enables you to analyze cases and/or events on the lowest level by going to the Process details dashboard.

Details - Cases

Details - Cases displays a list of all cases, within a selected period, and their properties. It provides detailed information on the case level. Each row represents a case. See the illustration below.

Selecting display columns

Follow these steps to change the visible columns.

1. Click on to display the list of columns.
2. Select the columns you want to display in the selected Process details dashboard.

Note: the Case ID,Activity, and Event end columns cannot be hidden.

See the illustration below.

You can click on Reset to reset the visible columns to the default selection.

Details - Event Log

Details - Event log displays a list of all events, within a selected period, and their properties. It provides detailed information on the event level. Each row represents an event. See the illustration below.

You can click on the icon to go back to the original dashboard.

Viewing Case details

The in front of a row enables you to view the details of a selected case. See the illustration below for an example.

The KPIs displayed on top of the Case details page are the same as the columns selected in the parent Process details page.