Process data

Introduction

The Process data dashboard enables you to analyze sales order items and/or sales order item events on the lowest level.

Sales order items

The Sales order items tab displays a list of all sales order items within a selected period and their properties.

Each row represents a sales order item related to a certain sales order.

See the illustration below.

Note:

The Sales order item ID column cannot be hidden.

Selecting Display Columns

Follow these steps to change the visible columns.

1. Click on Columns to display the list of columns.
2. Select the columns you want to display in the selected Process data dashboard.

Note: The Sales order item ID, Activity, and Event end columns cannot be hidden.

See the illustration below.

Process sales order item end to end events

The Sales order item end to end events dashboard displays a list of all events, within a selected period, and their properties. Each row represents an event related to a sales order item. See the illustration below.

Note:

The Sales order item ID, Activity, and Event end columns cannot be hidden.

Viewing Case details

The in front of a row enables you to view the details of a selected sales order item. See the illustration below for an example.

The KPIs displayed on top of the Case details page are the same as the columns selected in the parent Process data page. The in front of a row enables you to view the details of a selected case.