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Maestro user guide
- Introduction
- Getting started
- Building with Maestro BPMN
- Understanding Maestro BPMN modeling
- Opening the modeling canvas
- Modeling your process
- Aligning and connecting BPMN elements
- Autopilot for Maestro (Preview)
- Process Repository
- Implementing a simple BPMN process
- Implementing a complex BPMN process
- Debugging
- Simulating
- Common implementation scenarios
- Building with Maestro Case
- Introduction to Maestro Case
- Maestro BPMN vs. Maestro Case: when to use case management
- The Maestro Case lifecycle: from event trigger to app experience
- Build your first case with Maestro Case
- Build a Maestro Case with a coding agent (preview)
- Defining case keys (system vs. external)
- Establishing task I/O and write-back contracts
- Exit rules and early stage termination
- Modeling primary and secondary stages
- Triggering a case from Data Fabric
- Implementing stage-level personas and permissions
- Setting SLAs and automated escalation rules
- Configuring a rework loop (re-entry)
- Configuring and testing the Case Manager Agent (preview)
- Case Manager input and output contract
- Maestro Case component dictionary
- Building with Maestro Flow
- Integrations
- Operating
- Monitoring
- Optimizing
- Reference information
Voice nodes for modeling real-time phone-call voice agents in Maestro Flow.
The Voice nodes model a live phone call in a Flow. The Flow answers an inbound call or places an outbound one, a voice agent talks to the person on the line, and the call ends when the Flow hangs up.
Voice agents are built in Maestro Flow, not Agent Builder. Connect a phone number and bind it to a published Flow. To configure your phone number, see Deployment.
Available nodes
| Node | What it does |
|---|---|
| Incoming Call | Starts the Flow when a bound phone number receives a call. |
| Create Outgoing Call | Places an outbound call from a connected number. |
| Voice Agent | Speaks with the caller on a live call. |
| End Call | Disconnects the call. |
Both call directions use the same three-step shape:
| Direction | Node sequence |
|---|---|
| Inbound | Incoming call → Voice agent → End call |
| Outbound | Create outgoing call → Voice agent → End call |
Related
- Voice agents — overview and FAQ in the Agents docs.
- Deployment — connecting a number and binding it to a Flow.