- Introduction
- Getting started
- Building with Maestro BPMN
- Understanding Maestro BPMN modeling
- Opening the modeling canvas
- Modeling your process
- Aligning and connecting BPMN elements
- Autopilot for Maestro (Preview)
- Process Repository
- Implementing a simple BPMN process
- Implementing a complex BPMN process
- Debugging
- Simulating
- Common implementation scenarios
- Building with Maestro Case
- Introduction to Maestro Case
- Maestro BPMN vs. Maestro Case: when to use case management
- The Maestro Case lifecycle: from event trigger to app experience
- Build your first case with Maestro Case
- Defining case keys (system vs. external)
- Establishing task I/O and write-back contracts
- Exit rules and early stage termination
- Modeling primary and secondary stages
- Triggering a case from Data Fabric
- Implementing stage-level personas and permissions
- Setting SLAs and automated escalation rules
- Configuring a rework loop (re-entry)
- Case Manager input and output contract
- Maestro Case component dictionary
- Building with Maestro Flow
- Integrations
- Operating
- Monitoring
- Optimizing
- Reference information
Case app in Maestro, the case-centric workspace for case workers and case managers to view cases, act on tasks, and track SLAs.
The Case app is Maestro's dedicated workspace for case workers and case managers. Use it to view all cases, drill into case details (timeline, case data, human tasks), and take quick actions such as Complete and Reopen.
The Case app is an opinionated, case-centric workspace — lists, details, tasks, and SLA views. Human task forms continue to be built with Action apps and referenced by case tasks.
The Case app comes in two options:
| Option | Description | When to use |
|---|---|---|
| Out-of-the-box Case app | A pre-built, no-code case workspace that ships with Maestro Case. Lists, detail views, task inbox, and SLA views are configured automatically from your case plan and entity. | The default — use it for rapid case operations without writing any code. |
| Custom coded Case app | A bespoke case app you build using the pro-code TypeScript SDK. Lets you author custom views, layouts, and workflows on top of the same case runtime. | When you need a UI beyond what the out-of-the-box app exposes — branded workspaces, custom dashboards, or domain-specific case experiences. |
The Case app is distinct from UiPath Apps. The Case app is purpose-built for case operations. UiPath Apps is a general-purpose low-code builder for fully custom or composite business apps. Use the Case app for rapid case operations; use UiPath Apps when you need a bespoke UI beyond case operations.