Deployment

Connect a phone number from a SIP provider or your own Twilio account, then configure inbound or outbound calls for a flow with voice agents.

Prerequisites

Prerequisite	Needed for
A Flow with a Voice agent node and an incoming or outgoing call node	Always
A serverless robot machine template and an unattended robot account in the Orchestrator folder	Always
The Flow published and deployed	Always
The Conversational Agents App registered in your organization	Inbound calls

Phone-call setup

Connecting a number, authorizing your provider, and binding the number to a Flow all happen on your provider's page.

Your number lives	Follow
On a SIP trunk	Any SIP provider
On your own Twilio account	Twilio

Register the Conversational Agents App

An inbound call carries no UiPath user identity. It runs under the Conversational Agents App, which must be registered before the call can reach your Flow's Orchestrator folder. Register it once per organization, as an organization administrator.

1. Go to Admin and select your organization at the top of the left panel.

2. Select External applications.

   

3. Open the App registrations tab.

4. Under Available applications, find the Conversational Agents App card, then select Register.