Overview

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We're hosting Automation Cloud in multiple regions to ensure the best performance and data locality for our customers. Our current regions are:

• Europe with servers located in Ireland
• North America with servers located in Virginia
• Japan
• Australia
• Canada

When you sign up for an Automation Cloud account on the Community plan, a new Orchestrator service is created by default within a Community instance. All Community customers are hosted on our servers in Europe.

Upon upgrading from Community to Enterprise, any pre-existing Orchestrator services created on the free Community instances are migrated to the Enterprise instances over time. Any new Orchestrator services created after the upgrade are hosted within the paid Enterprise instances located in the region closest to the country you've chosen.

We deploy new releases of Orchestrator twice a month, on stages, first to the Community instances, and a week later to the Enterprise instances. New features are available on Community Orchestrator services one week before they are available to Enterprise Orchestrator services.

Regions

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Here are our current Automation Cloud regions and their corresponding instances:

High Availability

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Within each region, we have multiple instances of Orchestrator for load-balancing and high availability. We maintain separate Automation Cloud instances for Community and Enterprise customers. Enterprise customers' data is kept on special instances of Orchestrator dedicated only to Enterprise customers to provide an added layer of isolation and provide a higher quality of service that meets our service level agreements for those customers.

To achieve high availability in our Enterprise Orchestrator instances, we use multiple Azure availability zones within each region. Business data, therefore, remains within the same region in the event of any failover or disaster recovery action.