Regions

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Automation Cloud services are available in multiple locations worldwide, dispersed across various global regions to offer coverage to our customers around the world.

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Note:

The information on this page refers to your business data only.
The metadata related to services, user accounts, licensing, and so on, is all hosted in Europe.

Enterprise Customers

We aim to store your business data in the optimal region, which is the region that ensures the best performance, decreased network latency, and data locality.

However, your data can be hosted across different regions, depending on:

• the region of your organization
• the default or selected region of your tenants
• the services you have active in your organization and tenant, and their availability in your region.

Organization Region

When you first sign up to Automation Cloud, you specify the country for your organization and we set the optimal region as your organization region.

For example, if your country is Romania, your organization region is mapped to Europe.
This is the region where we provision your account-level services, create the default tenant and it is also the region where your organization-wide services are hosted, such as UiPath Apps.

Tenant and Service Regions

The region where your services are hosted depends on the tenant region, which is set as follows:

• The region for your default tenant is determined as described under the Organization Region section above. Your business data is hosted accordingly, assuming all services are available within the same region.
• When you create a new tenant, you can choose the tenant region. Your data and resources for that tenant and the selected services are all hosted in the selected region if possible.

If a selected service is not available in the tenant region, that service is hosted in a fallback region instead, which is the optimal region in relation to the tenant region. This means that your business data for a particular tenant may be hosted in multiple regions.

The following table lists the possible tenant regions and if services are hosted in the same region:

UiPath Apps is an organization-level service so its hosting region is automatically selected to match the region of your organization instead of the tenant region.

 

Community Customers

For Community customers, the business data for your organization, tenant, and services is hosted in Europe.

 

Instances

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Orchestrator Service Instances

We maintain separate instances for Community and Enterprise customers. The data of Enterprise customers is hosted on instances that are dedicated only for Enterprise customers. This provides an added layer of isolation and a higher quality of service that meets our Enterprise service level agreements.

Instances for different licensing plans:

• One Enterprise instance of Orchestrator service exists in each of the available regions.
• Two Community instances of Orchestrator are available, both hosted on our servers in Europe.

Community Instances

When you sign up for an Automation Cloud account on the Community plan, a new Orchestrator service is created by default within a Community instance. All Community customers are hosted on our servers in Europe.

Migration to Enterprise Instances

Upon upgrading from Community to Enterprise, any pre-existing Orchestrator services created on the free Community instances are migrated to the Enterprise instances over time.
After upgrading to Enterprise, any new Orchestrator services created for new tenants are hosted within the paid Enterprise instances located in the tenant region you choose.

Differences Between Deployment Rollouts

We deploy new releases of Orchestrator twice a month. New releases are made available in stages: first to Community instances, and one week later to Enterprise instances as well.

 

High Availability

Within each region, we have multiple instances for each of our services for load-balancing and high availability.
To achieve high availability in our instances, we use multiple Azure availability zones within each region. Business data, therefore, remains within the same region in the event of any failover or disaster recovery action.