UiPath Automation Cloud

The UiPath Automation Cloud Guide

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About Tenants

Tenants allow you to model your organization structure, separating your business flows and information just like in real-life organizations. They are containers where you can organize your services and manage them for a group of users. For example, you can create tenants for each of your departments and decide what services you want to enable for each based on their needs.

In each tenant, you can have multiple services, but only one service instance of each type. Orchestrator services now live inside tenants, along with other services to be added in the future. For example, AI Fabric services, which grant you access to the AI Fabric app in the cloud, are already available if you are on the Enterprise licensing plan.

All tenants contain an Orchestrator service.


Automation Cloud tenants are different of Orchestrator tenants. An Automation Cloud-based Orchestrator service is the equivalent of an Orchestrator tenant on-premises, while an Automation Cloud tenant allows you to group multiple services, one of each type.


When you get started with an Automation Cloud organization, a Default tenant is automatically created.

Your services have instant access to new functionalities because UiPath took over the task of upgrading the corresponding applications to the newest releases. All the licenses available according to your licensing plan are allocated to your Default tenant so that it is ready for use without requiring further license configuration.


For organizations that already have multiple Orchestrator services prior to launching the Tenants feature, a tenant is automatically created for each existing Orchestrator service, incorporating that service, with the tenant name inherited from the Orchestrator service.

If your organization is on the Enterprise or Enterprise Trial licensing plans, you can create multiple tenants for your organization's needs. Multitenancy enables you to isolate data within your Automation Cloud organization. This feature facilitates automating different departments from your company and ensures the desired authorization of data per department.

Organizations on the Community licensing plan are limited to the Default tenant.

All the data is stored in the cloud, in a database shared between multiple tenants.

Users invited to an Automation Cloud organization can see by default all tenants within the organization and all the services they contain. This allows users to request access and engage in using them based on their business needs. The level of access granted for each user is defined by their roles within the organization and at each service level. Read here more information about user management.



You can manage tenants within your Automation Cloud organization if you have the Organization Administrator role. This role allows you to manage Orchestrator service users, view telemetry data, create, edit, delete, disable or enable tenants.

The Tenants page is accessible from the left navigation bar' Admin option > Tenants menu item. The page displays all the relevant information about your tenants: name, list of enabled services, status, and action buttons for each tenant and service.

Tenant Statuses

The status of a tenant may be:

  • Enabled - the tenant's services are active and they can be accessed by users.
  • Disabled - the tenant's services are not active and they can't be accessed.
  • Failed - the process of creating a new tenant has failed.
  • Unavailable - the tenant is unavailable for the moment.
  • Provisioning - the tenant was just created or updated and its services are still in the process of being provisioned. If the creation is successful, the status becomes shortly Enabled.
  • Updating - the tenant was modified and the changes are being applied.
  • Enabling - the tenant is in the process of being enabled. You must wait to reach Enabled status before accessing its services.
  • Disabling - the tenant is in the process of being disabled.
  • Deleting - the tenant is in the process of being deleted. Upon completion, the tenant, along with all its services and data, is removed from your organization.

Selecting Tenants

For organizations with multiple tenants, select the tenant that you want to use before selecting a service from the left navigation bar. You can pick a tenant from the Profile card's Tenants section. The selected tenant is marked correspondingly with a symbol.

Accessing Services

From the Tenants Page

If the tenant's status is Enabled, in the Tenants page, click on the desired service's name next to the tenant to access that service. For example, clicking the Orchestrator service next to a tenant opens the Orchestrator service in the same browser window.

From the Home Page

Orchestrator services can be accessed easily from the Home page, by selecting one of the displayed cards.

From the Left Navigation Bar

For services other than Orchestrator, select the desired tenant from the Profile card's Tenants picker and then click the service in the left navigation bar. The service-specific page belonging to the previously picked tenant is displayed.

You can perform all the operations allowed by your assigned role within the selected service. Read here more information about roles at Orchestrator service level.

Updated 4 months ago

About Tenants

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