About UiPath Conversational Agents

UiPath Conversational Agents for real-time, multi-turn chat and voice dialogues.

Build, deploy, and monitor reliable conversational agents for real-time dialogues with your users. Model the chat or voice experience on a low-code canvas, evaluate agent performance, and monitor usage and feedback.

Introdução

Start by picking how your users will interact with your agent:

Modal	Users reach it via
Chat	Text-based chat channels — includes iFrame embed, Assistant, Microsoft Teams, Slack, and custom UIs built with the headless SDK
Voice	Real-time inbound and outbound phone calls

Quando usar agentes de conversação

Use conversational agents when your use-case involves real-time, context-aware interaction:

• Experiências de autoatendimento: suporte ao helpdesk, assistentes de integração de RH, bots de solução de problemas de TI
• Interactive guided workflows: Multi-step processes, forms, or decision trees
• Proactive outreach: Outbound calls for reminders, notifications, and follow-ups

O ciclo de vida do agente

A criação e operação de um agente de conversa segue quatro fases: