Efficiency - Customers

Introduction

Efficiency - Customers is the dashboard where you can analyze the customers involved in the Order-to-Cash process. It displays detailed information on the late delivery rates, the sales order items, and the number of unique customers per category. See the illustration below.

KPIs

Below is a description of the KPIs that are displayed at the top of the Efficiency - Customers dashboard.

KPI	Description
Late delivery rate	The percentage of sales order items of which at least a part was expected to be delivered after the requested delivery date within the selected period.
Number of customers	The number of customers that were involved in sales order items within the selected period.
Total item value	Total value of the sales order items.
Number of items	The total number of sales order items.
Sales orders	The total number of sales orders.

Dashboard charts

Below is a description of the dashboard charts of the Efficiency - Customers dashboard.

Chart	A bar charts that displays...
What is the late delivery rate?	the percentage of sales order items that were delivered after the expected delivery date within the selected period. Note that when hovering over the bar the Late delivery rate percentage and the number of Delivered SO items are displayed for the selected category.
Sales order items	detailed information on sales order items related to the selected category. You can select different metrics and categories to change the context. See also Metrics.
How many unique customers per category?	detailed information on the number of customers for the selected category.

Fields

You can create various different contexts based on sales order items by selecting a different category from the drop-down list.

Metrics

You can select a different metric from the metric selector to analyze various aspects regarding sales order items.

Below is a description of the metrics that can be used to analyze the sales order items regarding the selected category.

Metric	Description	Base
Number of items	The number of unique sales order items created within the selected period.	Sales order items
Avg. item value	The average value of sales orders created within the selected period.	Sales order items
Total item value	The total value of sales orders created within the selected period.	Sales order items

Context information

When you hover over a bar in the Sales order items dashboard chart context information is displayed based on the selected metric.