About UiPath Conversational Agents

UiPath Conversational Agents for real-time, multi-turn chat and voice dialogues.

Build, deploy, and monitor reliable conversational agents for real-time dialogues with your users. Model the chat or voice experience on a low-code canvas, evaluate agent performance, and monitor usage and feedback.

Primeros pasos

Start by picking how your users will interact with your agent:

Modalidad	Users reach it via
Chat	Text-based chat channels — includes iFrame embed, Assistant, Microsoft Teams, Slack, and custom UIs built with the headless SDK
Voice	Real-time inbound and outbound phone calls

Cuándo utilizar agentes de conversación

Use conversational agents when your use-case involves real-time, context-aware interaction:

• Experiencias de autoservicio: soporte de asistencia, asistentes de integración de RRHH, bots de solución de problemas de TI
• Interactive guided workflows: Multi-step processes, forms, or decision trees
• Proactive outreach: Outbound calls for reminders, notifications, and follow-ups

El ciclo de vida del agente

Crear y operar un agente conversacional sigue cuatro fases: