Managing notifications

You can manage notifications for your organization in the Manage Notification view from the Notifications settings page.

Only Organization Admins can manage the notifications for a user group or organization.

Subscribing external AD group to events

Here's how to subscribe an entire external AD group to events for email notifications. Only notifications about events that impact user groups are sent to external AD groups.

Prerequisites: For users from the external AD group to receive email notifications, perform the following steps:

1. Access the external AD user group account in Outlook.
2. Go to Group Settings, and then Edit Group.
3. Select Let people outside the organization email the group.

1. In the organization Preferences, go to the Notification settings page.
2. Change the view from My Notification to Manage Notification.
3. Select Add user group, to add an external AD group as a notification profile.
4. Search the name of the external AD group you added inside your tenant and select it.
5. Select Configure.
6. Go to a service tab (Actions, for example), and choose the default events the external group should be subscribed to.
7. Select the checkboxes under Email to choose the default events the users in the external group are subscribed to.
8. After you finish the configuration, select Save.

Configuring default subscriptions

In the Manage Notification view, there is a Default user group. You can edit the group to change the default notification subscriptions. Here's how to configure the default subscriptions for all the users inside your organization, including for external AD groups.

1. In the organization Preferences, go to the Notification settings page.
2. Change the view from My Notification to Manage Notification.
3. Select the Edit icon inline with the Default user group.
4. Go to a service tab (Actions, for example), and choose the default events all users should be subscribed to. Also choose to hide or unhide some or all events for users in the organization.
   1. Select the visible icon next to an event to hide or unhide it from the users in the external group.
   2. Select the checkboxes under Mandatory. This subscribes users to an event, without the possibility of changing this setting.
   3. Select the checkboxes under Automation Cloud™ and Email to choose the default events the users are subscribed to.

Customizing email notifications for your organization

As an administrator, follow the steps below to personalize the appearance of email notifications for your organization.

1. In the organization's Preferences, go to the Notification Settings page.
2. Switch the view from My Notification to Manage Notification.
3. Go to the Email Configuration tab where you can customize an email template to align with your organization's needs.
4. Select Apply at account level to apply the changes as well to the notifications sent for the portal.
5. Under Sender Logo you can customize the email logo using the options below:
   1. Select Replace Image to upload a logo that's specific to your organization.
      You can upload PNG images of up to 40KB.
   2. Select to download the current logo image.
   3. Select to delete the current logo, and remove it from the email notifications.
6. Under Sender Name, enter the name that you want to appear as the sender of the email notifications.
7. Under Sender ID, enter the email address you want to show as the sender of the email notification.
8. Under Email digest frequency, choose the frequency at which your organization receives summary emails that show multiple notifications.
   Note: Email digest is available only for Orchestrator.
   Email digest triggers when users in your organization subscribe to events. Currently, no events are available for triggering the email digest.
   Select one of the options below:
   1. 10 minutes
   2. 30 minutes
   3. Once a day - sent every 24 hours based on the timezone in which our service is running.
   4. Twice a day - sent every 12 hours based on the timezone in which our service is running.
9. Select Save to apply the customizations.

Customizing Slack notifications

As an administrator, follow the steps below to configure the Slack notifications for your organization.

1. In the organization's Preferences, go to the Notification Settings page.
2. Switch the view from My Notification to Manage Notifications.
3. Note:

   Using Slack for notifications consumes purchased API units.

   Go to the Slack Configuration tab where you can customize the Slack connection to align with your organization's needs.
4. Toggle the Enable Slack notifications. Select Enable in the displayed pop-up.
5. Select Add connection.

   You are redirected to the Connect to Slack page. Your organization is then connected to Slack, allowing Notification Service to interact with the Slack data on your behalf.

6. Select Connect.
7. Choose the Slack connection from the drop-down list. You specify the connection on which you want to receive notifications on.
8. Select the Slack channel that Notification Service uses to send you notifications for a particular product, by following these steps:
   1. Go to Alerting Group Configuration > Default > Edit.
   2. Select the tab for the product for which you want to configure the Slack channel.
   3. Click on the Slack settings icon from the Slack column.
   4. In the pop-up, select the Slack channel, from the drop-down list.
9. Optionally check the Apply Slack settings to the entire organization box to override existing organization Slack settings. Select Save.

Viewing all organization notifications

You can view all the notifications that your organization received in the Notifications page. The Notifications page allows you to filter notifications, based on the service they notify you about, their severity, and the time when you received them.

To explore your organization's notifications:

1. Open the Notifications panel.
2. In the top-right, select the Notifications page icon.

Filtering your organization's notifications

1. Navigate to the Notifications page.
2. Search for a keyword inside the Search bar.
3. Select Service and filter notifications based on the service they notify about.
4. Select Severity and filter notifications based on their severity.
5. Select Timestamp and filter notifications based on the time they were sent.

Viewing only unread notifications

1. Navigate to the Notifications page.
2. Select Unread only in the top-right.

Unsubscribing from tenant or event

From the Notifications page you can unsubscribe from the event or tenant that a notification was received.

1. Hover over a notification.
2. Select Show more actions .
3. Choose to unsubscribe from:
   1. The event that you're notified about.
   2. The tenant where the event took place.

Deleting notifications

To delete notifications select Show more actions and then Delete.

Notifications outbound static IP addresses

You can configure Notification Service systems to use SMTP servers from your own on-premises or cloud networks. If you want to provide additional security to your Notification service system, you can protect it with a firewall, and only allow Notification Service's outbound static IP addresses through it.

However, these IP addresses used by Notification service for external communication can sometimes change as a result of infrastructure deployments. To help you stay informed about any changes, we've organized a list of current outbound static IP addresses, shown in the table below.

Outbound static IP addresses

IP static addresses
20.213.69.140/30
20.92.42.116/30
20.220.159.8/30
20.104.134.160/30
20.239.121.152/30
20.232.224.12/30
20.78.114.120/30
104.215.9.124/30
20.166.153.132/30
20.198.150.140/30
20.23.210.168/30
20.66.65.144/30

Additionally, you can subscribe to updates to be notified of any changes 30 days before they are carried out. This way, you can ensure that your list of allowed IP addresses is always up to date.

Receiving notifications per folder

Note: This option is only available for Orchestrator notifications.

You can use the Receive notifications for folders drop-down list to select the folders or subfolders for which you would like to be alerted.

In addition to that, you can select the Include folders that I get added to later option to make sure that, if you are added to a folder, you do not miss any notifications pertaining to it.