About the Freshservice connector

Freshservice is a cloud-based IT Help Desk and service management solution. Freshservice enables organizations to simplify their IT operations, offering a number features that include a ticketing system, a self-service portal and knowledge-base.

Authentication

Before automating processes, you need to establish a connection with your Freshservice instance. Step-by-step instructions are available in the Freshservice authentication page.

Events

The Freshservice connector supports events via polling. More information about the events supported for the Freshservice connector is available in the Freshservice events page.

Activity package

You can use the connection to enable the Freshservice activities in UiPath® Studio and build automations that interact with your Freshservice data. This allows you to execute create, read, update, and delete operations on your Freshservice objects.

Provider documentation

The UiPath connector is compatible with Freshservice v2 API. Learn more at the Freshservice website.