Exploring notifications

You can manage your notifications using the My Notification view from the Notifications settings page.

Viewing and accessing notifications

You can access notifications through the Notifications panel only.

To access the Notifications panel, go to the top navigation bar and select the bell icon. The Notifications panel displays notifications ordered by date, in descending order. The Notifications panel displays notifications from newest to oldest.

To access a specific notification, select the desired notification frame.

Filtering notifications

While you're in the Notifications panel, you can further filter the notifications, so you can view certain notifications first. To filter the notifications that you receive in the Notifications panel:

1. Open the Notifications panel.
2. Select the Service dropdown and then select the service for which you want to view notifications.
3. Select the Severity dropdown and then select the severity of the notifications that you want to view.

Viewing and accessing email notifications

When an event that you are subscribed to takes place, an email notification is generated and sent to the email address that you used to create your account. To access the email notifications, check out the inbox of the email address where you know the notifications will be sent.

With email notifications you can perform the following actions:

• Read general information about the event that took place.
• Navigate to the corresponding service and tenant where the event took place.

Enabling email notifications

To enable email notifications, you must configure a custom SMTP server. Visit Configuring email notifications using custom email settings to configure a custom SMTP server for your organization.

Displaying only unread notifications

To display unread notifications, select the Unread only checkbox in the Notifications panel.

Configuring default subscriptions

In the Manage notification view, there is a Default user group. You can edit the group to change the default notification subscriptions. Here's how to configure the default subscriptions for all the users inside your organization, including for external AD groups.

1. In the organization Preferences, go to the Notification settings page.
2. Change the view from My Notification to Manage Notification.
3. Select the Edit icon inline with the Default user group.
4. Go to a service tab (Actions, for example), and choose the default events all users should be subscribed to. Also choose to hide or unhide some or all events for users in the organization.
   1. Select the visible icon next to an event to hide or unhide it from the users in the external group.
   2. Select the checkboxes under Mandatory. This subscribes users to an event, without the possibility of changing this setting.
   3. Select the checkboxes under Automation Cloud^TM Public Sector and Email to choose the default events the users are subscribed to.