连接故障排除

系统没有为此租户启用交互式登录功能

描述

The tenant you are trying to access does not have authentication enabled.

潜在问题

The tenant might have been created in an older version of Orchestrator, prior to the implementation of the interactive sign-in feature.

解决方案

The proposed solution must be performed by an Orchestrator administrator:

• 在 Orchestrator 中，转到“租户”>“设置”>“安全性”，然后选择“允许同时使用用户身份验证和机器人密钥身份验证”。

To connect using your machine key instead, go to the sign-in screen in Studio, then select More Options > Connect to Orchestrator.

没有可用的交互式连接

描述

You cannot connect through the interactive sign-in.

潜在问题

The Robot is installed in Service Mode. To use the interactive sign-in feature, you must install the Robot application in User Mode.

解决方案

Reinstall the Robot in the User Mode.

To connect using your machine key instead, go to the sign-in screen in Studio, then select More Options > Connect to Orchestrator.

机器人不存在

描述

You receive the error message "Robot does not exist".

潜在问题

You might be using a classic robot, which was defined in Orchestrator using the classic method or via the Windows user, and you are already connected to Orchestrator with a machine key. When you then sign in from Studio, a different username is sent to Orchestrator.

解决方案

The proposed solution must be performed by an Orchestrator administrator:

• In Orchestrator, set up a modern robot, then sign in again.

To connect using your machine key instead, go to the sign-in screen in Studio, then select More Options > Connect to Orchestrator.

无法获取许可证

描述

You receive the error message "Cannot acquire a license".

潜在问题

Your user account is not properly configured to acquire a license from Orchestrator.

解决方案

The proposed solution must be performed by an Orchestrator administrator:

• In Orchestrator, edit the problematic user account to execute attended automations, then assign it an Attended license.

To verify the license availability, go to Tenant > License.

尚无已知的此类主机

描述

You receive the error message "No such host in known".

潜在问题

无法建立与 Orchestrator 的连接。

解决方案

确保处于正常联网状态。

You are not authorized to perform this action

描述

You receive the error message "You are not authorized to perform this action".

潜在问题

The user connected with the machine key associated with one tenant, but then tries to sign in to a different tenant.

解决方案

For User Mode installations, sign in using the service URL.

For Service Mode installation, sign out from the Assistant, then sign in again.

Could not start executor in an RDP setup

描述

You receive the error message "Could not start executor. RDP connection failed: Message: The connection transport layer failed. Last error: 131085".

潜在问题

The user account used to run the unattended automation runs was not added to the Remote Desktop Users group.

解决方案

Add the user account to the Remote Desktop Users group. For details, see User permissions to run automations.