Action Center - Configuring task timer

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Action Center user guide

Configuring task timer

Task timer feature in Action Center, including timer mechanics, due statuses (due soon, due later, overdue), and automated notify or reassign actions on expiry.

Automated workflow systems often require manual tracking and follow-up for tasks, which can be inefficient. To avoid this, we have introduced a new feature, to define agreement for task expiry and automate actions based on expiry of that agreement, reducing manual effort and ensuring tasks are completed faster.

Once the task timer expires (15 mins or a maximum duration of 90 days), the configured action (notify or reassign) takes place. You no longer need to manually keep track of expiry times. To set a task timer, use the Configure Task Timer activity in your workflow after task creation/assignment.

Due status

On the Pending tab, each action displays its due status, color-coded to reflect progress against the action's service-level agreement (SLA). Pointing to the status shows when completion was or is due. Due status covers the task's completion timer only, not the assignment timer:

Due later — a completion timer is running and the action is still within its deadline.
Due soon — the completion timer has crossed its warning threshold, at approximately 80% of the allotted time, and is nearing breach.
Overdue — the completion timer has elapsed, and the SLA is breached.
No timer — no completion timer is configured for the action.

On the Completed tab, a fifth status is available: Completed in time, for actions completed before their completion timer expired.

Timers configured with Task assigned as the end criteria are not displayed in Action Center. These timers continue to run, and their configured outcome still triggers when they expire.

Actions can be filtered by Due Status and sorted by Due Time from the Sort & Filter panel. For more information, see Exploring actions.