Use of customer data with Apps

Purposes

We process the information used with our services for the following purposes:

• Provide our services

Provide our services

We use documents and data, stored or accessed via API or Data Service etc., provided in designtime, and/or runtime to deliver our services, such as designing and running the app, and showing data to users in runtime etc.. Apps enables customers to build custom business applications, as further described in the Apps documentation.

We process telemetry data, such as usage data, errors, peak loads etc., to make sure that our platforms operate smoothly, and to optimize the user experience based on the feedback and usage patterns we observe. We use data analytics to measure and evaluate the performance of our services.

We process account information such as username, password, email etc., in order to provide you with access to the services, and to secure your account.

We may process data that you send to us for support, or as necessary for troubleshooting issues, in accordance with our Support terms.

Data storage

Apps does not store any data directly, but customers may need persistent storage for Apps, and hence, may indirectly store the same via additional Orchestrator Storage Buckets and Data Service Entities when using this product, as selected by you and in accordance with our Data residency page.

Apps, as a platform component, only has session-level data, and it does not store any customer data unless the user configures the information to another activity during the session.

Customers may, at designtime, pass on the data the user enters while using Apps to their system of records/system of engagement via Integration Service as activities, or as Entities, or may also access the same data, and vice versa.

Integration with generative AI

Apps may interact with generative AI activities from other platform components, via Studio activities. Apps can invoke these activities via Events, and the user can configure the inputs it passes to these activities, or the outputs it receives from the activities displayed to users at runtime. For these activities, please check how the data is used with these activities. To disable the use of AI features through the AI trust layer policy, Please check Settings for AI Trust Layer Policies to disable the use of AI features through the AI Trust Layer policy.