Trigger-based attended automation

Introduction

Attended automations run under human supervision and respond to user or application actions. In the UiPath ecosystem, these actions are defined as events. Triggers monitor these events to advance automation execution, enabling complex attended automation scenarios.

Benefits

The benefits of the current trigger-based attended automation capabilities are:

• Build highly responsive automations – using triggers for application or form events such as Minimized, or for user events such as Click.
• Work with multiple attended scenarios at the same time – using triggers for multiple application events (Minimized, Restored, Title changed) or user events (Click, Keypress, Hotkey, Mouse) that you can enable at the same time.
• Higher UI (user interface) accuracy and overall performance – using the improved version of the existent capabilities, to better identify UI elements and events.
• Run workflows intermittently – using triggers that you can schedule to either run one time, in sequence, or at the same time.

Common use cases

Here are a couple of scenarios where you can use the trigger-based attended solution:

• Contact Center:
  • Customer service - for companies where customer service works via phone calls.
  • Sales requests
• Feedback forms
• Survey applications
• Digital Adoption Platforms
  • For developing guided tours, to help users navigate through a product, application, or website.
  • For developing custom validation for user input.