Analysis - End to end process

Introduction

Analysis - End to end process is the main dashboard where you can analyze the complete Order-to-Cash process regarding sales order items.

KPIs

Below is a description of the KPIs that are displayed at the top of the Analysis - End to end process dashboard.

KPI	Description
Automation rate	The percentage of automated events in the Order-to-Cash process from end-to-end.
Variants	The number of various process paths different sales order items have taken from end-to-end. A variant is a specific path through the process, a set of activities that was taken in a specific order. Usually, several sales order items have followed the same variant.
Avg. throughput time end to end	The average throughput time for the end-to-end process, from creating a sales order to the actual payment for the related invoice.
Total item value	Total value of the sales order items.
Number of items	Total number of sales order items.
Sales orders	The total number of sales orders created.

End to end process

With the End to end process dashboard item, you can analyze the sales order items and throughput times in more detail. You can create various contexts by selecting different fields and metrics.

Below is a description of the metrics.

Metric	Description	Base
Number of items	The number of unique sales order items created within the selected period.	Sales order items
Avg. item value	The average value of sales orders created within the selected period.	Sales order items
Total item value	The total value of sales orders created within the selected period.	Sales order items
Avg. throughput time end-to-end	The average throughput time between the first and the last event for sales order items created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items
Avg. throughput time sales order item creation to create accounting document	The average throughput time from creating the sales order item to the actual creation of the accounting document for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items
Avg. throughput time SO item creation to post goods issue	The average throughput time from creating the sales order item to the actual post of the goods for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items
Avg. throughput time SO item creation to receive proof of delivery	The average throughput time from creating the sales order item to the actual delivery of the goods for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items

Note:

Metrics in the Order-to-Cash Discovery Accelerator never take Sales order items with missing data into account when the metric is calculated.

For example, if a Sales order item does not have a value for the selected category and the metric calculates the average over this category, the Sales order item is not taken into account.

Trend

The graph on the Trend tab shows the metric values for the selected category over time. See the illustration below.

Process graph

The process graph displays the end-to-end process based on the number of sales order items.

Note: You can use the Detail slider to change the number of activities and/or edges shown. See also Working with process graphs.

You can select a different metric from the activity and edge metrics selector to display the process graph based on different metrics. Below is a description of the available metrics.

Activity metrics

Metric	Description	Base
Number of items	The number of unique sales order items created within the selected period.	Sales order items
Avg. item value	The average value of sales order items created during the selected period.	Sales order items
Total item value	The sum of the values of the sales order items created during the selected period.	Sales order items
Avg. event throughput time	The average throughput time for the end-to-end process.	Sales order item end to end events

Edge metrics

Metric	Description	Base
Number of items	The number of unique sales order items.	Sales order items
Average throughput time	The average throughput time between the activities.	Process
Number of transitions	The number of transitions between the activities.	Process