Conformance checking

The Conformance checking dashboard contains information that will help you determine whether the process complies with the Discover process model or the Import BPMN model. It enables you to detect inefficiencies, compliance issues, process enhancement opportunities, and discrepancies between the actual process and the reference process model.

Note:

The Conformance checking dashboard is only available for apps that are using a process model. Which means process apps that were created using the Discover process model or the Import BPMN model.

Creating an app using the Discover process model or the Import BPM model

1. Create a new process app

2. In the Select the process model step, select Discover process model or Import process model.

See also Working with Discover process models and Import BPMN models.

Deviation types

See the following overview of available deviation types and a related example deviation.

Deviation type	Example deviation
Activity rework	"Activity <activity A> is repeated"
Exclusive choice violation	"Activity <activity A> is followed by activity <activity B>"
Skip	"Activities <activity A> and <activity B> are skipped"
Incomplete parallel bloc	"Activities <activity A> and <activity B> are skipped"
Invalid activity	"Activity <activity A> is an undesired activity"
Invalid start	"Activity <activity A> is executed as start activity"
Invalid end	"Activity <activity B> is executed as end activity"
Loop back	"Case loops back from activity <activity A> to activity <activity B>"
Unknown	Unknown non-conforming behavior from activity <activity A> to activity <activity B>"

Displaying the Conformance checking dashboard

Follow this step to display the Conformance checking dashboard.

1. Select Conformance checking in the menu on the left of the dashboard.

The Conformance checking dashboard is displayed.

KPIs

The different KPIs display values for both non-conforming cases (left) and conforming cases (right). This enables you to assess the impact of deviations in comparison with conforming cases.

Below is a description of the KPIs that are displayed at the top Conformance checking dashboard.

KPI	Description
Number of variants	The total number of process variants.
Average throughput time	The average time it takes to execute the end-to-end process.
Average event cost	The average cost of executing events for cases created within the selected period.
Number of cases	The total number of cases.

Note:

The KPIs are computed for conforming and non-conforming cases. A non-conforming case is a case that has at least one deviation.

Dashboard charts

See the following overview of the available charts on the Conformance checking dashboard.

Chart	Description
Deviations	A bar chart showing the detected deviations, deviation types, and the number of cases where every deviation appears.
Conformance rate	A line chart showing the conformance rate over time. Note: Conformance rate is the percentage of cases that conform to the reference model. A higher conformance rate means there is a greater degree of conformance to the reference model.
Deviations over time	A line chart showing the total number of deviations over time.

Conformance checking filters

The Conformance checking filters enable you to filter for cases based on Deviation type, Deviation, and for (non-)conforming cases.