Analysis - End to end

Introduction

End to end is the dashboard where you can analyze the complete process regarding cases using various fields and metrics.

Context information

The context bar at the top of the End to end dashboard displays context information and KPI's.

Below is a description of the elements of the context bar.

KPI	Description
Automation rate	The percentage of automated events in the end-to-end process.
Avg. throughput time	The average throughput time for the end-to-end process.
Total case value	The total value of cases created during the selected period.
Number of cases	The number of unique cases created during the selected period.

Metrics

The End to end dashboard enables you to select various fields and metrics to analyze cases.

Below is a description of the metrics that can be selected in the End to end dashboard.

Metric	Description	Base
Number of cases	The number of unique cases.	Cases
Avg. case value	The average case value of cases created during the selected period.	Cases
Total case value	The sum of the values of the cases created during the selected period.	Cases
Avg. throughput time	The average throughput time for the end-to-end process.	Cases
Total throughput time	The total throughput time for the end-to-end process.	Cases

Distribution

The Distribution chart enables you to analyze the frequency of cases based on Throughput time. See the illustration below.

Process graph

The process graph displays the end-to-end process based on the number of cases.

Note: You can use the Detail slider to change the number of activities and/or edges shown.

See also Working with process graphs.

You can select a different metric from the activity and edge metrics selector to display the process graph based on different metrics. Below is a description of the available metrics.

Activity metrics

Metric	Description	Base
Number of cases	The number of unique cases.	Cases
Avg. case value	The average case value of cases created during the selected period.	Cases
Total case value	The sum of the values of the cases created during the selected period.	Cases
Number of events	The total number of events.	Event log
Avg. number of events	The average number of events.	Event log
Avg. event throughput time	The average throughput time for the end-to-end process.	Event log
Total event throughput time	The total throughput time for the end-to-end process.	Event log

Edge metrics

Metric	Description	Base
Number of cases	The number of unique cases.	Cases
Average throughput time	The average throughput time between the activities.	Duration