Analysis - Event Analysis

Introduction

Analysis - Event analysis is the main dashboard where you can analyze the events that occur in the Order-to-Cash process. Block or change events are recognized as deviations. These are events that you would ideally not want to happen.

The information displayed in the dashboard is based on the creation date of the sales order items. The Period filter in the Filter panel enables you to select a period to display the sales order items that were created in the selected period.

Note: Since the process graph displays all sales order items which are created within the selected time period, the graph can also contain changes to these sales order items that might be outside of the selected period.

KPIs

Below is a description of the KPIs that are displayed at the top Analysis - Deviations dashboard.

KPI	Description
Avg. event throughput time	The average event throughput time for sales order item events.
Blocks set	The total number of block (set) events on sales order items.
Changes	The total number of change events on sales order items.
Main events	The total number of main events on sales order items.
Total item value	The total value of the sales order items.
Number of items	The total number of unique sales order items.

Timestamps

Throughput time is the duration between the event end timestamps of two events that follow each other. In this case, waiting time and idle time are also calculated. Processing time is the time actually spent on the event. In this case, waiting time and idle time are not taken into account.

Details

With the Details dashboard item, you can analyze the Sales order item events in more detail.

You can create various different contexts by selecting different fields from the drop-down list. For example, when you select the Activity trigger you can analyze the reason that triggered the sales order item event.

The metric selector enables you to select different metrics. Below is a description of the metrics that can be used to analyze the sales order item events regarding the selected field.

Metric	Description	Base
Number of items	The number of unique sales order items, created within the selected period.	Sales order items
Number of events	The number of unique sales order item events, within the selected period.	Sales order item end to end events
Avg. number of events	The average number of events that were performed on sales order items, within the selected period.	Sales order item end to end events
Avg. event throughput time	The average throughput time of all sales order items events, within the selected period.	Sales order item end to end events

Distribution

The Distribution chart enables you to analyze the frequency of events based on the Event throughput time. See the illustration below.

Process graph

The process graph displays the Order-to-Cash process based on the number of events.

Note: You can use the Detail slider to change the number of activities and/or edges shown. See also Working with process graphs.

You can select a different metric from the activity and edge metrics selector to display the process graph based on different metrics. Below is a description of the available metrics.

Activity metrics

Metric	Description	Base
Number of items	The number of unique sales order items, created within the selected period.	Sales order items
Number of events	The number of unique sales order item events, within the selected period.	Sales order item end to end events
Avg. number of events	The average number of events that were performed on sales order items, within the selected period.	Sales order item end to end events
Avg. event throughput time	The average throughput time of all sales order items events, within the selected period.	Sales order item end to end events

Edge metrics

Metric	Description	Base
Number of items	The number of unique sales order items.	Sales order items
Average throughput time	The average throughput time between the activities.	Duration