Setting Up Alert Emails

Permission to View Alerts

To view alerts, users require the tenant permission Alerts - View. This allows them to see all tenant-level alerts.

At the folder level, users can only see alerts for the folders to which they are assigned.

Important: Users do not inherit alert subscription settings from the parent group, nor do they receive any alerts by default. To allow users to view alerts, explicitly grant the corresponding permissions to users.

About Email Alerts

Fatal and Error alerts can be sent via email messages to users if they meet the following criteria:

• the Enable Alerts Email check box from the Settings > General page is selected.
• the email settings are properly set up in the Settings page.
• users have a valid address specified in the Users page.
• View permissions for the Alerts page.

Alerts emails are sent every ten minutes. Each email centralizes all the alerts received during the ten minutes time interval. Additionally, a daily report is sent at 7 a.m. (Coordinated Universal Time).

To be able to send email alerts, email settings must be configured.

See Configuring system email notifications.

Daily Report

The daily email alert report (Alerts Dashboard) is sent at 7 a.m. by default. The report contains information for the previous 24 hours, as follows:

• Robots went offline - the total number of alerts generated by Robots that went offline.
• Robots went online - the total number of alerts generated by Robots that became available.
• Transactions with Application Exception - the number of transactions that failed with an Application Exception.
• Transactions with Business Exception - the number of transactions that failed with a Business Exception.
• Faulted Jobs - the total number of alerts generated for jobs that failed.
• Queues with items out of SLA or at risk - the number of queues that have items whose SLA is about to expire or has expired already.

Example of Setting Up Email Alerts With Google SMTP Server

1. Navigate to https://security.google.com/settings/security/apppasswords.
2. Sign in using the e-mail address which is to send mail messages from Orchestrator.
3. From the Select App drop-down list, select Mail.
4. From the Select Device drop-down list, select Windows Computer.
5. Click Generate. The Generated App Password window containing an app password is displayed.
6. Copy the generated app password to the Clipboard.
   
   

   

   
   
7. In Orchestrator, in the Settings page > General tab > Email Setup section, select the Enable alerts email checkbox.
   Note: Make sure that system email notifications have been configured.

Once saved, all accounts that have an e-mail address configured in the Manage Access page and an assigned role that grants them View permissions on the Alerts page receive email alerts every time a Fatal or Error alert is encountered, and a daily detailed report of all alerts.

Testing Mail Settings

After entering your settings as detailed above, you can ensure alert emails are functioning properly using the Test Mail Settings feature:

1. Click Test Mail Settings. The Test Mail Settings window appears:
2. In the Send To field, enter the address where the test email should be sent. This field is automatically populated with the email address of the current account, if available, in this case [e-mail].
3. Click Send. A window will appear indicating if the email was sent successfully or an error occurred.
4. Check the test email inbox to verify the message was received as expected.
   Note: Testing does not save your settings, you must still click Save to apply these settings to your setup.

Now all accounts that have an e-mail address configured in the Manage Access page and an assigned role that grants them View permissions on the Alerts page receive email alerts every time a Fatal or Error alert is encountered, and a daily detailed report of all alerts.