Business processes and documents troubleshooting

Diagnose and fix issues with business process mapping in Cartographer: approval prompts, disappearing projects, shallow output, unconfirmed process maps, stale downloads, and generation timing.

Demasiadas solicitudes de aprobación/rechazo

Cause: Approval mode is set to Cautious, which confirms before nearly every action by design.

Solution: Switch to Adaptive or Smart (fewer prompts) or Full access (no prompts), from the chat box or Settings → Basics. Refer to Approval mode for what each level restricts.

A project or conversation "disappeared"

Cause: Projects are bound to the tenant where they were created — switching organization or tenant hides projects created elsewhere.

Solution: Confirm you're logged into the same organization and tenant you used when you created the project.

La salida parece superficial u omite pasos

Cause: The current model isn't the recommended one, or process-skills didn't match.

Solución:

• Check Settings > Model — use at least GPT-5.6 Terra, Medium effort.
• Confirme la coincidencia de las habilidades del proceso solicitando "Asegúrese de utilizar las habilidades del proceso para desarrollar su conocimiento del proceso"
• Si se omitió un paso específico, solicita a Cartographer que lo rehaga directamente.

Documents not updated despite your confirmation

Cause: "Looks good" isn't treated as confirmation.

Solución:

• Utilice la frase exacta "Confirmo el mapa de procesos".
• Comprueba el estado real capturado en el grupo HECHOS (TAL CUAL) del panel Lista de verificación.

La descarga no refleja mis últimas ediciones

Cause: The downloaded .docx was edited directly.

Solution: Use the Refine section workflow or in-product editing instead — see How refinement works. Hand-editing the downloaded file doesn't sync back.

La generación parece atascada

Cause: Normal timing — extraction runs around 5 minutes, and PDD generation typically 2–5 minutes, varying by model and effort level.

Solution: Give it the full window before assuming a hang.