Business processes and documents troubleshooting

Diagnose and fix issues with business process mapping in Cartographer: approval prompts, disappearing projects, shallow output, unconfirmed process maps, stale downloads, and generation timing.

Too many Approve/Reject prompts

Cause: Approval mode is set to Cautious, which confirms before nearly every action by design.

Solution: Switch to Adaptive or Smart (fewer prompts) or Full access (no prompts), from the chat box or Settings → Basics. Refer to Approval mode for what each level restricts.

A project or conversation "disappeared"

Cause: Projects are bound to the tenant where they were created — switching organization or tenant hides projects created elsewhere.

Solution: Confirm you're logged into the same organization and tenant you used when you created the project.

Output feels shallow or skips steps

Cause: The current model isn't the recommended one, or process-skills didn't match.

Solution:

• Check Settings > Model — use at least GPT-5.6 Terra, Medium effort.
• Confirm process-skills matched by prompting "Make sure you use process-skills to build your process knowledge."
• If a specific step was skipped, prompt Cartographer to redo it directly.

Documents not updated despite your confirmation

Cause: "Looks good" isn't treated as confirmation.

Solution:

• Use the exact phrase "I confirm the process map."
• Check the real captured state in the Checklist panel's FACTS (AS-IS) group.

Download doesn't reflect my latest edits

Cause: The downloaded .docx was edited directly.

Solution: Use the Refine section workflow or in-product editing instead — see How refinement works. Hand-editing the downloaded file doesn't sync back.

Generation seems stuck

Cause: Normal timing — extraction runs around 5 minutes, and PDD generation typically 2–5 minutes, varying by model and effort level.

Solution: Give it the full window before assuming a hang.