Settings troubleshooting

Diagnose and fix Cartographer settings issues: changes that don't take effect, a corrupted settings file, settings you can't find, and secure settings that won't save.

设置更改不会生效

Cause 1: Some settings only apply after a restart.
Solution 1: Restart Cartographer.

Cause 2: It's a Security tab setting.
Solution 2: Change it through the Settings UI, not by editing the settings file directly.

设置文件已损坏

Cause: settings_v2.json has invalid JSON, often from a manual edit.

解决方案：

1. 关闭制图器。
2. 删除或重命名 settings_v2.json。
3. 重新启动 — 使用默认值重新创建，您需要重新配置首选项。请参阅设置文件位置。

我找不到设置

Cause 1: It's on a different tab than expected.
Solution 1: Check the other Settings tabs.

Cause 2: It's version-specific.
Solution 2: Confirm your Cartographer version, then check the release notes. The setting may have moved or been removed in a later version.

系统将不会保存安全设置

Cause 1: Your Windows user profile isn't loaded correctly — the secure settings file relies on the Data Protection API (DPAPI).
Solution 1:

1. 重新启动制图程序。
2. Contact UiPath Support if it persists.

Cause 2: macOS didn't let UiPath Assistant use its Keychain key (login keychain locked, or access denied).
Solution 2:

1. Unlock your login keychain and allow access to UiPath Assistant Safe Storage.
2. Quit and reopen UiPath Assistant.
3. Contact UiPath Support if it persists.

Cause 3: The Keychain-protected file couldn't be decrypted.
Solution 3: It's reset to defaults, and plugin secrets must be entered again. Contact UiPath Support if it persists.