ixp
latest
false
- Introduction
- Setting up your account
- Balance
- Clusters
- Concept drift
- Coverage
- Datasets
- General fields
- Labels (predictions, confidence levels, label hierarchy, and label sentiment)
- Models
- Streams
- Model Rating
- Projects
- Precision
- Recall
- Annotated and unannotated messages
- Extraction Fields
- Sources
- Taxonomies
- Training
- True and false positive and negative predictions
- Validation
- Messages
- Access control and administration
- Manage sources and datasets
- Understanding the data structure and permissions
- Creating or deleting a data source in the GUI
- Preparing data for .CSV upload
- Uploading a CSV file into a source
- Creating a dataset
- Multilingual sources and datasets
- Enabling sentiment on a dataset
- Amending dataset settings
- Deleting a message
- Deleting a dataset
- Exporting a dataset
- Using Exchange integrations
- Model training and maintenance
- Understanding labels, general fields, and metadata
- Label hierarchy and best practices
- Comparing analytics and automation use cases
- Turning your objectives into labels
- Overview of the model training process
- Generative Annotation
- Dastaset status
- Model training and annotating best practice
- Training with label sentiment analysis enabled
- Understanding data requirements
- Train
- Introduction to Refine
- Precision and recall explained
- Precision and Recall
- How validation works
- Understanding and improving model performance
- Reasons for label low average precision
- Training using Check label and Missed label
- Training using Teach label (Refine)
- Training using Search (Refine)
- Understanding and increasing coverage
- Improving Balance and using Rebalance
- When to stop training your model
- Using general fields
- Generative extraction
- Using analytics and monitoring
- Automations and Communications Mining™
- Developer
- Uploading data
- Downloading data
- Exchange Integration with Azure service user
- Exchange Integration with Azure Application Authentication
- Exchange Integration with Azure Application Authentication and Graph
- Migration Guide: Exchange Web Services (EWS) to Microsoft Graph API
- Fetching data for Tableau with Python
- Elasticsearch integration
- General field extraction
- Self-hosted Exchange integration
- UiPath® Automation Framework
- UiPath® official activities
- How machines learn to understand words: a guide to embeddings in NLP
- Prompt-based learning with Transformers
- Efficient Transformers II: knowledge distillation & fine-tuning
- Efficient Transformers I: attention mechanisms
- Deep hierarchical unsupervised intent modelling: getting value without training data
- Fixing annotating bias with Communications Mining™
- Active learning: better ML models in less time
- It's all in the numbers - assessing model performance with metrics
- Why model validation is important
- Comparing Communications Mining™ and Google AutoML for conversational data intelligence
- Licensing
- Enabling Communications Mining™
- Unified Pricing
- Flex Plan
- FAQs and more
Communications Mining user guide
Last updated May 20, 2026
Prerequisites
Since Communications Mining is part of the IXP service in Automation Cloud, make sure you meet the following requirements to access it:
| Pricing plan | Required license | Required units |
|---|---|---|
| Unified Pricing Plan | Enterprise, Standard, or Basic+ | At least one |
| Flex Pricing Plan | Enterprise | At least one |
Note:
If you do not have the required license, contact your account manager for available trials. If you have the required license but no available units, contact your account manager to purchase units. For more details on licensing plans, check the Unified Pricing Plan and Flex Pricing Plan.
Checking unit entitlement
- Go to the Automation Cloud navigation menu, and select Admin.
- Select Licenses.
- Select the Consumables tab.
- Check the available units under the Platform Units or AI Units section.
Enabling Communications Mining
The following table is a summary of all steps required for you to gain access to Communications Mining via Automation Cloud:
| Task | Responsible role |
|---|---|
| 1. Gain access to the platform via Automation Cloud. | All users that require access |
| 2. Enable IXP as a service on an Automation Cloud tenant. | Organization administrator (Org Admin) |
| 3. Optionally, create a Communications Mining project type in IXP. | Organization administrator (Org Admin), Service Admin, or Tenant Admin |
| 4. Optionally, add applicable users to that project, and specify their permissions. | Organization administrator (Org Admin), Service Admin, Tenant Admin, or Project Admin |
Once you complete these steps, an admin can add one or more data sources and create the dataset in Communications Mining. Then, you can start training your model.