À propos de l'Assistance

À propos de l'Assistance

The Support tab highlights all open and closed tickets from the past six months. When you click on a ticket, you can see all past conversations associated with that ticket. You can even raise an incident case directly from Customer Portal. Customers who subscribe to the Premium Care service can also send premium care requests via the portal.

Incidents

As a Customer Admin user, you can raise incident cases by default. As a Customer Regular user, you need to have permissions for Support.

Before raising an incident case, we recommend that you check out the Technical Solutions Articles section, to see if your questions are addressed by articles inside that section.

Raising an incident case

Pour signaler un incident :

1. Go to the Support tab and then go to the Incident Cases section.

2. Click the Create New Case button.

3. Lorsque vous avez terminé le processus de création de cas, votre cas est automatiquement envoyé à un agent UiPath.

   

Premium Care

If you are a Premium Care support customer, then you have access to Premium Care dashboards from the Customer Portal with toll-free numbers and analytics. Premium Care tickets can be raised in the Premium Care section.