Setup and installation troubleshooting

Diagnose and fix Cartographer setup and installation issues: missing application context, website access errors, undetected browser extensions, and sign-in failures.

Cartographer doesn't see my applications

Cause 1: Screen Context is set to None.
Solution 1: Set it to something other than None, from the screen icon next to the chatbox.

Cause 2: On Windows, the screen-recording or UI automation permission wasn't accepted.
Solution 2:

1. Acceptez l’autorisation.
2. Redémarrez Cartographer.

Cause 3: On macOS, the screen recording or accessibility permission wasn't granted.
Solution 3:

1. Accordez-le depuis Paramètres → Autorisations.
2. Redémarrez Cartographer.

Cartographer indique qu’il ne peut pas accéder à un site Web

Cause 1: No internet connection.
Solution 1: Check your connection.

Cause 2: A corporate network is blocking AI services.
Solution 2: Ask your IT department if you suspect this.

Cause 3: The issue is specific to one site.
Solution 3: Try a different website to isolate it.

L'extension du navigateur n'est pas détectée

Cause 1: The extension isn't installed or enabled.
Solution 1: Confirm it's installed and enabled. On Chrome, check chrome://extensions.

Cause 2: The browser hasn't picked it up yet.
Solution 2: Restart your browser after installing it.

Je ne peux pas me connecter

Cause 1: Your account credentials are wrong.
Solution 1: Verify your UiPath account credentials.

Cause 2: Your organization uses SSO.
Solution 2: Make sure you're on the corporate network or VPN.

Cause 3: The wrong tenant is selected.
Solution 3: Confirm the correct tenant is selected.