Alerts troubleshooting

System-E-Mails werden nicht gesendet – SslHandshakeException

Wenn bei Offlineinstallationen keine System-E-Mails gesendet werden und der Fehler SslHandshakeException auftritt, stellen Sie sicher, dass sowohl der Port 80 als auch der Port 587 für die Maschine geöffnet sind (einzelner Knoten | mehrere Knoten).

Not receiving alerts for groups with SAML provisioning rule

Problem: Users do not receive configured alerts either in the user interface or via email when those alerts are configured for user groups with a SAML provisioning rule.

Solution: To resolve this issue, you can add affected users to the Administrators local group which allows them to receive alerts.

Warnung:

Adding users to the Administrators group grants them with elevated privileges. Endeavor to understand the implications of these privileges. Ensure users are conferred administrator rights responsibly, maintaining a balance between the need for alerts access and preserving system security.