显示有关启用了 SLA 预测的当前文件夹中所有队列的 SLA 和风险 SLA 的信息。这可以帮助您评估是否可以按时处理新添加的队列项目,以及需要分配哪些资源以确保不违反其 SLA。每当有可能无法实现 SLA 时,系统都会适当通知您,以便您做出相应调整。
筛选条件
- “包括子文件夹”- 使您可以选择是否包括所有子文件夹的内容。仅适用于新式文件夹。
队列 SLA 概述
使您可以基于配置的 SLA 来查看队列的运行状况概览,以便您可以评估是否有任何问题会导致违反 SLA (机器人不足、队列项目过多)。每个颜色块表示实例中的特定队列。将鼠标指针悬停在块上会显示相应队列的名称。请注意,可能存在多个具有相同名称的队列,前提是它们位于不同的文件夹中。队列总数显示在微件名称后的括号中。随着队列状态的变化,图表会更新,并且块的颜色也会相应地变化。

各种场景以彩色块和工具提示表示,如下所示:
Color | Tooltip |
---|---|
Grey | Average Handling Time (AHT) not available or the queue doesn't have SLA enabled. |
Green | No item is predicted to be at risk or out of SLA. |
Orange | At least one queue item is predicted to be at risk. |
Red | At least one queue item is predicted to be overdue (SLA breach). |
SLA 预测

重要
对截止日期在未来 24 小时内的队列项目进行预测(可以使用
Queue.SlaReadaheadTimeLimitHours
应用程序设置进行更改),并且不考虑项目的延期日期。如果至少一个队列项目超过了其截止日期,则“必要机器人 (SLA)”列中将显示“超出容量”,并且不再计算预测。
根据每个队列的平均处理时间和队列中项目的截止日期来计算预测。截止时间根据队列定义中填写的 SLA 计算,从队列项目添加到队列中的时间算起。假设您将 SLA 设置为 2 小时,然后在下午 4、5 和 6 点将 3 个项目添加到队列中,那么项目的截止时间分别为下午 6、7、8 点。对于风险截止日期,该机制是相同的。
Field | Description |
---|---|
Queue | The name of the queue. |
Process | The name of the process which handles the items in the associated queue. |
In SLA | The number of items which are going to be processed in time, before reaching the deadline. This also includes items that are predicted to be at risk. The sum between the number of items in SLA and the ones out of SLA is always the total number of new items in the queue which have the deadline in the next 24 hours. |
At Risk | The number of items which are at risk, meaning they are not going to be processed within the risk deadline, but are expected to fall within the calculated deadline. Items that are at risk are considered to be in SLA, that's why they are also counted on the In SLA column. |
Out SLA | The number of items that are predicted to exceed their deadline along items which have passed their established deadline. The sum between the number of items in SLA and the ones out of SLA is always the total number of new items in the queue which have the deadlines in the next 24 hours. |
Running Robots | The number of busy Robots which run against the corresponding queue, meaning they execute the process set when enabling Queue SLA. |
AHT (Per Item) | The average handling time of a processed item, calculated on all items in the selected queue since it was created. For a new queue, AHT is not calculated unless at least 3 queue items have been processed. |
Risk SLA Breach | The amount of time in which the first item in the queue is going to exceed its risk deadline. Hovering over this value displays the exact time. |
SLA Breach | The amount of time in which the first item in the queue is going to exceed its deadline. Hovering over this value displays the exact time. |
Necessary Robots (SLA) | The number of Robots required such that all the items are processed before reaching their deadlines. The number of necessary Robots to meet the SLA does not depend on the number of running Robots. Over Capacity is displayed if at least one queue item exceeded its deadline. When this happens, predictions are no longer calculated. |
Necessary Robots (Risk) | The number of Robots required such that all the items are processed before reaching their risk deadline. The number of necessary Robots to meet the Risk SLA is not calculated if there are no Robots running. |
示例
假设您有一个定义如下的队列:

您将“SLA” 设置为 4 小时,将“风险 SLA”设置为 3 小时。
然后在下面指定的时间将 5 个项目(平均处理时间为 45 分钟)添加到您的队列中。
根据正在处理项目的机器人的数量,会出现以下情况:
0 robots
You have 0 robots running at 18:00 o'clock.
Item | Added | Risk Deadline | Deadline | Processed | Status |
---|---|---|---|---|---|
Item 1 | 16:00 | 19:00 | 20:00 | - | Out SLA |
Item 2 | 16:20 | 19:20 | 20:20 | - | Out SLA |
Item 3 | 16:45 | 19:45 | 20:45 | - | Out SLA |
Item 4 | 16:45 | 19:45 | 20:45 | - | Out SLA |
Item 5 | 17:00 | 20:00 | 21:00 | - | Out SLA |
在 Orchestrator 中,“SLA 预测”表填充如下:
In SLA | At Risk | Out SLA | Risk SLA Breach | SLA Breach | Nec. Robots (SLA) | Nec. Robots (Risk) |
---|---|---|---|---|---|---|
0 | 0 | 5 | - | 20:00 | 2 | N/A |
1 robot
You start 1 robot at 18:00 o'clock.
Item | Added | Risk Deadline | Deadline | Processed | Status |
---|---|---|---|---|---|
Item 1 | 16:00 | 19:00 | 20:00 | 18:45 | In SLA |
Item 2 | 16:20 | 19:20 | 20:20 | 19:30 | In SLA, At Risk |
Item 3 | 16:45 | 19:45 | 20:45 | 20:15 | In SLA, At Risk |
Item 4 | 16:45 | 19:45 | 20:45 | 21:00 | Out SLA |
Item 5 | 17:00 | 20:00 | 21:00 | 21:45 | Out SLA |
在 Orchestrator 中,“SLA 预测”表填充如下:
In SLA | At Risk | Out SLA | Risk SLA Breach | SLA Breach | Nec. Robots (SLA) | Nec. Robots (Risk) |
---|---|---|---|---|---|---|
3 | 2 | 2 | - | 20:45 | 2 | 3 |
2 robots
You start 2 robots at 18:00 o'clock.
Item | Added | Risk Deadline | Deadline | Processed | Status |
---|---|---|---|---|---|
Item 1 | 16:00 | 19:00 | 20:00 | 18:45 | In SLA |
Item 2 | 16:20 | 19:20 | 20:20 | 18:45 | In SLA |
Item 3 | 16:45 | 19:45 | 20:45 | 19:30 | In SLA |
Item 4 | 16:45 | 19:45 | 20:45 | 19:30 | In SLA |
Item 5 | 17:00 | 20:00 | 21:00 | 20:15 | In SLA, At Risk |
在 Orchestrator 中,“SLA 预测”表填充如下:
In SLA | At Risk | Out SLA | Risk SLA Breach | SLA Breach | Nec. Robots (SLA) | Nec. Robots (Risk) |
---|---|---|---|---|---|---|
5 | 1 | 0 | 20:00 | - | 2 | 3 |
在风险截止日期之后且在截止日期之前处理的任何项目都会被视为“有风险”和“位于 SLA 范围内”。在截止日期后处理的任何项目都将视为“不在 SLA 范围内”。“违反风险 SLA”表示距离超过第一个风险截止日期的时间。“违反 SLA”表示距离超过第一个截止日期的时间。
约一个月前更新