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Communications Mining Developer Guide
Last updated Nov 26, 2024

Overview

The Salesforce Integration is a managed pipeline running on the Communications Mining cloud that can be configured to extract pieces of communications data from Salesforce objects without any development needed.

Once the integration is configured it will continuously poll for the configured objects and fields in Salesforce, clean them, enrich them with object metadata and convert them to Communications Mining comment objects. The Communications Mining comments will be available on the web interface and from the API to any user with the right access.

Access to Salesforce data via the Salesforce Integration is managed through Salesforce Connected Apps and authenticated with OAuth2, giving you full control of when and how much you give Communications Mining access to your data.

Salesforce Integration Architecture

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