- API Docs
- CLI
- Integration Guides
- Blog
- How Machines Learn to Understand Words: A Guide to Embeddings in NLP
- Prompt-based learning with Transformers
- Efficient Transformers II: Knowledge Distillation & Fine-Tuning
- Efficient Transformers I: Attention Mechanisms
- Deep Hierarchical Unsupervised Intent Modelling: Getting Value Without Training Data
- Fixing Labelling Bias With Communications Mining
- Active Learning: Better ML models in less time
- It's All in the Numbers - Assessing Model Performance With Metrics
- Why Model Validation Is Important
- Comparing Communications Mining and Google AutoML for Conversational Data Intelligence
Overview
The Salesforce Integration is a managed pipeline running on the Communications Mining cloud that can be configured to extract pieces of communications data from Salesforce objects without any development needed.
Once the integration is configured it will continuously poll for the configured objects and fields in Salesforce, clean them, enrich them with object metadata and convert them to Communications Mining comment objects. The Communications Mining comments will be available on the web interface and from the API to any user with the right access.
Access to Salesforce data via the Salesforce Integration is managed through Salesforce Connected Apps and authenticated with OAuth2, giving you full control of when and how much you give Communications Mining access to your data.
