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Add-ins user guide

Overview

ServiceNow quickstart guides for verifying connectivity and exploring activity input and output data types.

The following are links to step-by-step instructions on how to use the ServiceNow activities. These guides help you create a working sample of the different activities so that you can verify the connection to your ServiceNow instance and get familiar with the input/output datatypes.

Quickstart

Description

After completing the steps in this guide, you'll have an automation sequence that does the following:

  1. Establishes a connection to your ServiceNow instance ( ServiceNow Scope ).
  2. Creates a new ServiceNow incident ( Insert ServiceNow Record ).
  3. Uploads a file to the new incident ( Add Attachment ).
  4. Downloads the uploaded file to a local folder ( Download Attachment ).
  5. Deletes the uploaded file ( Delete Attachment ).
  6. Verifies the file was deleted by trying to retrieve the attachment record and outputting the expected error message ( Get ServiceNow Record , If ).
  7. Deletes the created incident ( Delete ServiceNow Record ).

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